Uma kukhulunywa ngokubhekana nezindaba zenhlangano, isithombe sinenani lamagama ayinkulungwane. Faka umdwebo we-Ishikawa, umsebenzi wobuciko obonakalayo owenza lula ubuciko bokuxazulula izinkinga.
Kulokhu okuthunyelwe, sizohlola isibonelo somdwebo we-Ishikawa, futhi sihlole indlela yokusebenzisa lolu hlobo lomdwebo. Valelisa ekudidekeni futhi sawubona endleleni elula yokubhekana nezimbangela ezingase zivimbele impumelelo yenhlangano yakho.
Okuqukethwe
Uyini Umdwebo we-Ishikawa?
Umdwebo we-Ishikawa, owaziwa nangokuthi umdwebo wethambo lezinhlanzi noma idayagramu yembangela-nomphumela, umelela okubonakalayo okusetshenziselwa ukuhlaziya nokubonisa izimbangela ezingase zenzeke zenkinga ethile noma umphumela. Lo mdwebo uqanjwe ngoProfessor Kaoru Ishikawa, isazi sezibalo zokulawula ikhwalithi saseJapane, esaduma ukusetshenziswa kwayo ngawo-1960.
Isakhiwo somdwebo we-Ishikawa sifana nohlaka lwamathambo ezinhlanzi, "ikhanda" limelela inkinga noma umphumela futhi "amathambo" ahlukana ukuze abonise izigaba ezahlukene zezimbangela ezingase zibe khona. Lezi zigaba ngokuvamile zihlanganisa:
- Izindlela: Izinqubo noma izinqubo ezingase zibe nomthelela enkingeni.
- Imishini: Izisetshenziswa nobuchwepheshe obuhilelekile kule nqubo.
- Izinto: Izinto ezingavuthiwe, izinto, noma izingxenye ezihilelekile.
- Abasebenzi: Izici zobuntu njengamakhono, ukuqeqeshwa, nomthwalo womsebenzi.
- Ukumeda: Izindlela ezisetshenziselwa ukuhlola nokuhlola inqubo.
- Imvelo: Izinto zangaphandle noma izimo ezingase zibe nomthelela enkingeni.
Ukuze udale umdwebo we-Ishikawa, ithimba noma umuntu ngamunye uqoqa ulwazi olufanele futhi axoxe ngezimbangela ezingaba khona phakathi kwesigaba ngasinye. Le ndlela isiza ukuhlonza izimbangela zenkinga, ikhuthaze ukuqonda okujulile kwezindaba ezikhona.
Isimo esibonwayo somdwebo siwenza ube yithuluzi lokuxhumana elisebenzayo ngaphakathi kwamaqembu nezinhlangano, ukhuthaza imizamo yokubambisana yokuxazulula izinkinga.
Imidwebo ye-Ishikawa isetshenziswa kabanzi ekuphathweni kwekhwalithi, ekuthuthukiseni inqubo, nasezinhlelweni zokuxazulula izinkinga kuzo zonke izimboni ezihlukahlukene.
Uwenza Kanjani Umdwebo we-Ishikawa
Ukudala umdwebo we-Ishikawa kuhilela inqubo elula yokuhlonza nokuhlukanisa izimbangela ezingase zibe khona zenkinga ethile noma umphumela. Nawu umhlahlandlela omfushane wesinyathelo ngesinyathelo:
- Chaza Inkinga: Yisho ngokucacile inkinga ohlose ukuyihlaziya - lokhu kuba "inhloko" yomdwebo wakho wethambo lezinhlanzi.
- Dweba i-Fishbone: Dala umugqa ovundlile phakathi nendawo yekhasi, welula imigqa edayagonali ezigabeni eziyinhloko (Izindlela, Imishini, Izinto, Amandla Abasebenzi, Isilinganiso, Imvelo).
- Izimbangela ze-Brainstorm: Khomba izinqubo noma izinqubo (Izindlela), okokusebenza (Imishini), izinto zokusetshenziswa (Izisetshenziswa), izici zabantu (Amandla), izindlela zokuhlola (Isikali), nezici zangaphandle (Indawo).
- Thola Izimbangela Ezincane: Nweba imigqa ngaphansi kwesigaba ngasinye esiyinhloko ukuze uveze izimbangela ezithile phakathi kwesinye.
- Hlaziya futhi Ubeke Eqhulwini Izimbangela: Xoxa futhi ubeke eqhulwini izimbangela ezikhonjiwe ngokusekelwe ekubalulekeni kwazo kanye nokuhambisana nenkinga.
- Izimbangela zedokhumenti: Bhala izizathu ezihlonziwe emagatsheni afanelekile ukuze kuhlale kucace.
- Buyekeza futhi wenze ngcono: Buyekeza umdwebo ngokubambisana, wenze izinguquko ukuze uthole ukunemba nokuhambisana.
- Sebenzisa Amathuluzi Esofthiwe (Uma uthanda): Cabangela amathuluzi edijithali omdwebo we-Ishikawa ophucuzeke kakhulu.
- Xhumana Futhi Usebenzise Izixazululo: Yabelana ngomdwebo ukuze kuxoxwe futhi kuthathwe izinqumo, usebenzisa imininingwane ezuziwe ukuze uthuthukise izixazululo ezihlosiwe.
Ukulandela lezi zinyathelo kuvumela ukudalwa komdwebo obalulekile we-Ishikawa wokuhlaziya izinkinga ezisebenzayo kanye nokuxazululwa eqenjini lakho noma inhlangano.
Isibonelo se-Ishikawa Diagram
Ufuna isibonelo somdwebo we-Ishikawa? Nazi izibonelo zendlela i-Ishikawa noma umdwebo we-fishbone wenziwa ngayo ezimbonini ezihlukahlukene.
I-Fishbone Diagram Isibonelo Imbangela Nomphumela
Nasi isibonelo somdwebo we-Ishikawa - Imbangela Nomphumela
Inkinga/Umphumela: Izinga eliphezulu lokugxuma kwewebhusayithi
Izimbangela:
- Izindlela: Ukuzulazula okungaqondakali, inqubo yokukhokha edidayo, okuqukethwe okunokwakheka kabi
- Izinto: Izithombe namavidiyo ekhwalithi ephansi, imilayezo yomkhiqizo ephelelwe yisikhathi, ukuntuleka kokukhanga okubonakalayo
- Amandla: Ukuhlolwa kwe-UX okunganele, ukuntuleka kokuthuthukiswa kokuqukethwe, amakhono anganele okuhlaziya iwebhu
- Isilinganiso: Awekho ama-KPI ewebhusayithi achaziwe, ukuntuleka kokuhlolwa kwe-A/B, impendulo encane yamakhasimende
- Imvelo: Imilayezo yokukhangisa ngokweqile, izigelekeqe eziningi, izincomo ezingabalulekile
- Imishini: Isikhathi sokuphumula sokubamba iwebhu, izixhumanisi eziphukile, ukuntuleka kokwenza kahle kweselula
I-Fishbone Diagram Isibonelo Sokukhiqiza
Nasi isibonelo somdwebo we-Ishikawa wokukhiqiza
Inkinga/Umphumela: Izinga eliphezulu lokulimala komkhiqizo
Izimbangela:
- Izindlela: Izinqubo zokukhiqiza eziphelelwe yisikhathi, ukuqeqeshwa okunganele kumishini emisha, ukuhlelwa okungasebenzi kahle kwezindawo zokusebenza
- Imishini: Ukwehluleka kwezisetshenziswa, ukuntuleka kokulungiswa kokuvimbela, izilungiselelo zomshini ezingafanele
- Materials: Impahla eluhlaza engalungile, ukuhlukahluka kwezinto ezibonakalayo, ukugcinwa kwempahla engafanele
- Abasebenzi: Amakhono okusebenza anganele, inzuzo ephezulu, ukugadwa okunganele
- Ukulinganisa: Izilinganiso ezingalungile, imininingwane engacacile
- Imvelo: Ukudlidliza okweqile, izinga lokushisa eleqile, ukukhanya okungekuhle
Ishikawa Umdwebo 5 Kungani
Inkinga/Umphumela: Izikolo eziphansi zokwaneliseka kwesiguli
Izimbangela:
- Izindlela: Izikhathi zokulinda isikhathi eside ukuze uthole ama-aphoyintimenti, isikhathi esinganele esichithwe neziguli, indlela embi eceleni kombhede
- Izimpahla: Izihlalo zamagumbi okulinda ezingakhululekile, amapheshana okufundisa isiguli asephelelwe yisikhathi
- Abasebenzi: Inzuzo ephezulu yodokotela, ukuqeqeshwa okunganele ohlelweni olusha
- Ukulinganisa: Ukuhlolwa kobuhlungu besiguli okungalungile, ukuntuleka kokuhlolwa kwempendulo, ukuqoqwa kwedatha okuncane
- Indawo ezungezile: Indawo ephithizelayo futhi engacacile, amagumbi omtholampilo angakhululekile, ukuntuleka kobumfihlo
- Imishini: Impahla yasemtholampilo esiphelelwe yisikhathi
I-Fishbone Diagram Isibonelo Ukunakekelwa Kwezempilo
Nasi isibonelo somdwebo we-Ishikawa wokunakekelwa kwezempilo
Inkinga/Umphumela: Ukwanda kwezifo ezitholwa esibhedlela
Izimbangela:
- Izindlela: Izinqubo zokugeza izandla ezinganele, izinqubo ezingachazwanga kahle
- Izinto: Imithi ephelelwe yisikhathi, izinto zezokwelapha ezinokukhubazeka, izinto ezingcolile
- Abasebenzi: Ukuqeqeshwa okunganele kwabasebenzi, umsebenzi omningi, ukuxhumana okubi
- Ukulinganisa: Ukuhlolwa kokuxilonga okunganembile, ukusetshenziswa okungafanele kwemishini, amarekhodi ezempilo angacacile
- Imvelo: Indawo engahlanzekile, ukuba khona kwamagciwane, izinga lomoya eliphansi
- Imishini: Ukwehluleka kwemishini yezokwelapha, ukuntuleka kokulungiswa kokuzivikela, ubuchwepheshe obuphelelwe yisikhathi
I-Fishbone Diagram Isibonelo Sebhizinisi
Nasi isibonelo somdwebo we-Ishikawa webhizinisi
Inkinga/Umphumela: Ukwehla ukwaneliseka kwamakhasimende
Izimbangela:
- Izindlela: Izinqubo ezingachazwanga kahle, ukuqeqeshwa okunganele, ukuhamba komsebenzi okungasebenzi kahle
- Izinto: Okokufaka kwekhwalithi ephansi, ukuhlukahluka kwempahla, isitoreji esingafanele
- Abasebenzi: Amakhono abasebenzi anganele, ukugadwa okunganele, inzuzo ephezulu
- Isilinganiso: Izinhloso ezingacacile, idatha enganembile, amamethrikhi alandelelwa kahle
- Imvelo: Umsindo wehhovisi owedlulele, i-ergonomics embi, amathuluzi aphelelwe yisikhathi
- Imishini: Isikhathi sokuphumula sesistimu ye-IT, iziphazamisi zesoftware, ukuntuleka kokusekelwa
I-Fishbone Diagram Environment Isibonelo
Nasi isibonelo somdwebo we-Ishikawa wendawo
Inkinga/Umphumela: Ukwanda kokungcoliswa kukadoti wezimboni
Izimbangela:
- Izindlela: Inqubo yokulahlwa kwemfucuza engasebenzi kahle, izimiso ezingalungile zokugaywa kabusha
- Materials: Izinto zokusetshenziswa ezinobuthi, amapulasitiki angaboli, amakhemikhali ayingozi
- Amandla Abasebenzi: Ukuntuleka kokuqeqeshwa kokusimama, ukumelana noshintsho, ukuqapha okunganele
- Isilinganiso: Idatha yezinto ezikhishwayo engalungile, ukusakazwa kwemfucuza okungagadiwe, izilinganiso ezingacacile
- Imvelo: Izehlakalo zesimo sezulu esibi kakhulu, izinga eliphansi lomoya/lamanzi, ukucekelwa phansi kwezindawo zokuhlala
- Imishini: Ukuvuza kwemishini, ubuchwepheshe obuphelelwe yisikhathi obunokukhishwa okuphezulu
I-Fishbone Diagram Isibonelo Semboni Yokudla
Nasi isibonelo somdwebo we-Ishikawa wemboni yokudla
Inkinga/Umphumela: Ukwanda kwezifo ezitholakala ekudleni
Izimbangela:
- Izinto: Izithako ezingcolile ezingcolile, ukugcinwa kwesithako okungafanele, izithako eziphelelwe yisikhathi
- Izindlela: Izimiso zokulungiselela ukudla ezingaphephile, ukuqeqeshwa kwezisebenzi okunganele, ukugeleza komsebenzi okuklanywe kabi
- Abasebenzi: Ulwazi olunganele lokuphepha kokudla, ukuntuleka kokuziphendulela, inzuzo ephezulu
- Ukulinganisa: Izinsuku zokuphelelwa yisikhathi ezinganembile, ukulinganiswa okungafanele kwempahla yokuphepha kokudla
- Imvelo: Izindawo ezingahlanzekile, ukuba khona kwezilokazane, ukulawula izinga lokushisa eliphansi
- Imishini: Ukwehluleka kwezisetshenziswa, ukuntuleka kokulungiswa kokuvimbela, izilungiselelo zomshini ezingafanele
Izitoreji Eziyinhloko
Umdwebo we-Ishikawa uyithuluzi elinamandla lokudalula ubunkimbinkimbi bezinkinga ngokuhlukanisa izici ezingaba khona ngezigaba.
Ukucebisa ulwazi lokusebenzisana lokudala imidwebo ye-Ishikawa, amapulatifomu afana ne-AhaSlides abonakala ewusizo. I-AhaSlides isekela ukusebenzisana kwesikhathi sangempela, ivumela umnikelo wemibono ongenazihibe. Izici zayo ezisebenzisanayo, ezihlanganisa ukuvota okubukhoma namaseshini e-Q&A, zifaka umfutho nokuzibandakanya enqubweni yokuhlanganisa ingqondo.
Imibuzo Evame Ukubuzwa
Kuyini ukusetshenziswa komdwebo we-Ishikawa ngesibonelo?
Ukusetshenziswa komdwebo we-Ishikawa onesibonelo:
Isicelo: Ukuhlaziywa kwenkinga kanye nokuhlonza imbangela.
Isibonelo: Ukuhlaziya ukubambezeleka kokukhiqiza endaweni yokukhiqiza.
Uwubhala kanjani umdwebo we-Ishikawa?
- Chaza Inkinga: Yibeke ngokucacile indaba.
- Dweba “Ithambo Lezinhlanzi:” Dala izigaba eziyinhloko (Izindlela, Imishini, Izinto, Amandla Abasebenzi, Isilinganiso, Imvelo).
- Izimbangela Zengqondo: Thola izimbangela ezithile ngaphakathi kwesigaba ngasinye.
- Thola Izimbangela Ezincane: Nweba imigqa yezimbangela ezinemininingwane ngaphansi kwesigaba ngasinye esiyinhloko.
- Hlaziya futhi ubeke eqhulwini: Xoxa futhi ubeke eqhulwini izimbangela ezihlonziwe.
Yiziphi izici eziyisi-6 zomdwebo wethambo lezinhlanzi?
Izingxenye ezi-6 Zomdwebo Wethambo Lezinhlanzi: Izindlela, Imishini, Izinto, Amandla Abasebenzi, Isilinganiso, Imvelo.
