Slides (96)
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Page 1 - Collections Training Schedule - AUGUST-2024.pdf
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Page 1 - Introduction to Collections - Updated AUGUST 2024.pptx
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Page 2 - Introduction to Collections - Updated AUGUST 2024.pptx
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Page 3 - Introduction to Collections - Updated AUGUST 2024.pptx
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Page 4 - Introduction to Collections - Updated AUGUST 2024.pptx
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Page 5 - Introduction to Collections - Updated AUGUST 2024.pptx
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Page 2 - Aha updates.pptx
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Page 3 - Aha updates.pptx
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Page 6 - Introduction to Collections - Updated AUGUST 2024.pptx
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Page 8 - Introduction to Collections - Updated AUGUST 2024.pptx
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Page 5 - Aha updates.pptx
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Page 10 - Introduction to Collections - Updated AUGUST 2024.pptx
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Page 11 - Introduction to Collections - Updated AUGUST 2024.pptx
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Page 12 - Introduction to Collections - Updated AUGUST 2024.pptx
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Page 13 - Introduction to Collections - Updated AUGUST 2024.pptx
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Page 14 - Introduction to Collections - Updated AUGUST 2024.pptx
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Page 15 - Introduction to Collections - Updated AUGUST 2024.pptx
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Page 16 - Introduction to Collections - Updated AUGUST 2024.pptx
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Page 1 - Intro to Vision - Updated AUGUST 2024.pptx
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Page 2 - Intro to Vision - Updated AUGUST 2024.pptx
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Page 3 - Intro to Vision - Updated AUGUST 2024.pptx
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Page 4 - Intro to Vision - Updated AUGUST 2024.pptx
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Page 5 - Intro to Vision - Updated AUGUST 2024.pptx
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Page 6 - Intro to Vision - Updated AUGUST 2024.pptx
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Page 7 - Intro to Vision - Updated AUGUST 2024.pptx
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Page 8 - Intro to Vision - Updated AUGUST 2024.pptx
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Page 9 - Intro to Vision - Updated AUGUST 2024.pptx
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Page 10 - Intro to Vision - Updated AUGUST 2024.pptx
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Page 11 - Intro to Vision - Updated AUGUST 2024.pptx
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Page 12 - Intro to Vision - Updated AUGUST 2024.pptx
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Page 13 - Intro to Vision - Updated AUGUST 2024.pptx
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Page 14 - Intro to Vision - Updated AUGUST 2024.pptx
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Page 15 - Intro to Vision - Updated AUGUST 2024.pptx
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Page 16 - Intro to Vision - Updated AUGUST 2024.pptx
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Page 17 - Intro to Vision - Updated AUGUST 2024.pptx
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Page 18 - Intro to Vision - Updated AUGUST 2024.pptx
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Page 19 - Intro to Vision - Updated AUGUST 2024.pptx
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Page 20 - Intro to Vision - Updated AUGUST 2024.pptx
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Page 21 - Intro to Vision - Updated AUGUST 2024.pptx
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Page 22 - Intro to Vision - Updated AUGUST 2024.pptx
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Page 23 - Intro to Vision - Updated AUGUST 2024.pptx
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Page 24 - Intro to Vision - Updated AUGUST 2024.pptx
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Page 1 - Aha updates.pptx
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15 minutes Break
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Page 2 - 2 - ATP Overview Training.pptx
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Page 4 - 2 - ATP Overview Training.pptx
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Page 3 - 2 - ATP Overview Training.pptx
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Page 7 - 2 - ATP Overview Training.pptx
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Page 5 - 2 - ATP Overview Training.pptx
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Page 11 - 2 - ATP Overview Training.pptx
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Page 17 - 2 - ATP Overview Training.pptx
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Page 18 - 2 - ATP Overview Training.pptx
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At how many days does a case become Special Cost of Collections?
1. 1
2. 3
3. 2
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What is the maximum number of Civil Assessments is Collections authorized to assess on a case?
1. 2
2. 1
3. 3
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What are the names of the 3RD Party Outside Vendor(s)?
1. Alliance One
2. EOS
3. Linebarger
4. GS Services
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When should the Minutes be reviewed in Vision?
1. When Updating Case Information
2. When establishing Payment Plans
3. When processing Payments
4. All of the above
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A defendant’s address must be verified with every single interaction with the defendant?
1. Yes
2. No
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Page 2 - CUCRP.pptx
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15 Minutes Break
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Decode the Acronyms
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Where can a defendant make a payment
1. In person at any collections window
2. CUP
3. All of the above
4. Mail
5. Dropbox
6. ChatBot
7. Phone
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A defendant attempting to Reserve a Court Date on a case with Civil Assessments must speak with a Collections Officer?
1. Wrong
2. Correct
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A Proof of Correction 4000(a) count is considered a Mandatory Count and requires the submission of Proof of Correction or appearance must be made?
1. Wrong
2. Correct
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An Action and Result Code can be erased on the next day if a mistake is made while entering it?
1. Wrong
2. Correct
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Page 3 - CUCRP.pptx
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Page 4 - CUCRP.pptx
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Page 5 - CUCRP.pptx
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15 Minutes Break
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Gamification
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Badge Program
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Will the Chatbot allow a user to make a payment?
1. No
2. Yes
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Where can the most up to date Collections Procedures can be found
1. SharePoint
2. Leads
3. Supervisors
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Does Collections staff have access to the DMV application?
1. No
2. Yes
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Community service is an option that can be requested by the defendant to a Collection Officer?
1. No
2. Yes
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As calls are answered the Incoming calls always take priority over Outgoing calls?
1. No
2. Yes
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