Ukwenza ukuxhumana okubalulekile kwenzeka ngokusebenzisa inethiwekhi, futhi uma kwenziwa kahle, ukuxhumana kwebhizinisi kungaqhubekisela phambili umsebenzi wakho.
Kodwa ukhuluma nobani kuqala endlini ephithizelayo egcwele abantu ongabazi? Ungayiqala kanjani ingxoxo yokuqala?
Sicela uqhubeke ufunda ukuze wazi ukuthi yini ngempela ukuxhumana ngezamabhizinisi ukuthi kungani kuyisitebhisi sempumelelo yakho, kanye namathiphu angu-10 okuthi uwenza kanjani umsebenzi ngephuzu🎯.
Okuqukethwe
- Uhlolojikelele
- Iyini Inethiwekhi Yebhizinisi Futhi Kungani Ibalulekile?
- Yiziphi Izinzuzo Eziyisi-5 Zokuxhunywa Kwenethiwekhi?
- Yiziphi Izinhlobo Zenethiwekhi Yebhizinisi?
- Amathiphu ayi-10 Okuxhumana Kwebhizinisi
- Izindawo Ezingcono Kakhulu Zokunethiwekhi Yamabhizinisi
- imibuzo ejwayelekile ukubuzwa
- Izitoreji Eziyinhloko
Amathiphu Okuhlanganyela Okungcono
Uhlolojikelele
| Kuyini ukuxhumana kwebhizinisi? | Ukuxhumana okunenjongo nokuseduze namakhasimende, ozakwethu kanye nontanga embonini yakho. |
| Yiziphi i-3 P's yenethiwekhi? | Inhloso, abantu, kanye nenqubo. |
Iyini Inethiwekhi Yebhizinisi Futhi Kungani Ibalulekile?
Inethiwekhi yebhizinisi imayelana nokuhlakulela ukuxhumana okunenjongo namakhasimende, ozakwethu kanye nontanga embonini yakho.
Lobu budlelwano buvumela ukushintshana okubalulekile kolwazi, izeluleko namathuba abhebhezela ukukhula nempumelelo.
Cabanga ngalokhu: uhlangana noMelissa, uchwepheshe wendawo ozama ukuyihlephula. Kuvele ukuthi ufuna umuntu ofana nawe ozosebenzisana naye. Nobabili niwina kakhulu.
Noma u-Adam ukhuluma ngephrojekthi ezayo elungele izinsiza zakho. Uyayibethela futhi uthole iklayenti lakho elikhulu okwamanje.
Lokhu kuxhumana kwezimayini zegolide kwenzeka kuphela uma unweba inethiwekhi yakho.
Ngokuhamba kwesikhathi, ukwethembana kwangempela nokuzwana kuyakhula. Uma isikhathi silungile, ungabethula kumuntu abangazuza ngokuhlangana naye noma ucele iseluleko ngenselele enzima obhekene nayo.
Laba bantu abajwayelene nabo bajula babe abahlanganyeli nabeluleki. Ndawonye, ningakwazi ukufeza okungaphezu kwalokho obengakwenza uwedwa - ukuvula ukuphakama okusha kwebhizinisi lakho nomsebenzi ngokusebenzisa amandla amanethiwekhi akho ahlanganisiwe.
Yenza inhlangano yakho ibandakanyeke.
Qala izingxoxo eziphusile, thola impendulo ewusizo futhi ufundise. Bhalisela MAHHALA!
🚀 Thola Izifanekiso Zamahhala ☁️
Yiziphi Izinzuzo Eziyisi-5 Zokuxhunywa Kwenethiwekhi?
Ungamangala ukuthi lezi zinzuzo ziletha kanjani etafuleni lakho👇
#1. Nweba umbuthano wakho wethonya
Uma unethiwekhi, uhlangana nabantu abasha abakhulisa umbuthano wakho wochwepheshe. Inethiwekhi ebanzi isho ukuthi:
- Ukufinyelela kumakhasimende angaba khona, amakhasimende, abatshalizimali, ozakwethu, abahlinzeki, namathuba emisebenzi.
- Ukuchayeka emibonweni eyengeziwe, ulwazi, nobungcweti obungakusiza ukhule.
- Amathuba amakhulu okwenza lolo xhumo olubalulekile oluqhubekisela phambili ibhizinisi lakho.
Lapho uhlangana nabantu abaningi, inethiwekhi yakho iba nkulu - futhi iba nomthelela, izinsiza namathuba ekunikezayo.
#2. Zuza inzuzo yomsebenzi kanye nebhizinisi
Inethiwekhi yakho ingakwazi:
- Nikeza ngokudluliselwa nezincomo ezikusiza ukuthi uthole imisebenzi, amakhasimende, namaphrojekthi - njengoba u-31% wabafuna umsebenzi bethola izinhlu ngesiteshi sokudlulisela.
- Yazisa ngezikhundla ezintsha, izinkontileka noma ukusebenzisana ngaphambi kokuthi kufakwe ohlwini esidlangalaleni.
- Nikeza iseluleko somsebenzi, impendulo kanye nokuqeqesha ukuze ukusize uthuthukise umsebenzi wakho.
- Ikunikeza imininingwane yemboni ekusiza ukuthi wenze izinqumo ezingcono zebhizinisi.
Labo abakunethiwekhi yakho bangasiza ngokuqondile noma ngokungaqondile ibhizinisi lakho ukuthi liphumelele ngokusebenzisa ukuxhumana, ulwazi nezeluleko abakunikezayo.
#3. Finyelela kulwazi olukhethekile
Inethiwekhi yakho isebenza njengomgudu wolwazi olubalulekile njenge:
- Izindaba zemboni, izitayela kanye nokuphazamiseka ngaphambi kokuba kube ulwazi olujwayelekile.
- Imikhuba emihle, amathiphu ochwepheshe namasu okuthuthukisa umsebenzi wakho.
- Amathuba azayo, amaphrojekthi noma ubambiswano ngaphambi kokuba umphakathi jikelele uthole.
- Impendulo nemibono ebekela inselele ukucabanga kwakho futhi ivuse izixazululo zokudala.
Abantu abasembuthanweni wakho babelana ngolwazi, izinsiza namathuba akusiza ukuthi uthole umkhawulo wokuncintisana.
#4. Khulisa ukubonakala
Uma unenethiwekhi kakhulu, ubonakala ngokwengeziwe ngaphakathi kwenkundla yakho. Lokhu kunga:
- Phakamisa iphrofayili yakho yobungcweti nokwethembeka phakathi kwamakhasimende, amathemba kanye nontanga bemboni.
- Hola kumaklayenti kanye nokudluliselwa komsebenzi noma izincomo ezivela ekuxhumaneni okwanelisayo.
- Siza abantu bajwayele umsebenzi wakho, ubenze bazimisele kakhulu ukuthenga noma ukukuqasha.
Inethiwekhi enwetshiwe ithuthukisa ukubonakala kwakho, isithunzi kanye namathuba abantu abacabanga ngawe ngamathuba alungile.
#5. Thuthukisa ukuxazulula izinkinga
Ukukhetha ubuchopho obulungile bamalungu enethiwekhi kukuvumela ukuthi:
- Sebenzisa imibono eyahlukene ekhuthaza izixazululo ongeke uzicabange uwedwa.
- Thola imininingwane yokuthi abanye bazixazulule kanjani izinkinga ezifanayo, okukunikeza indawo ongaqala ngayo.
- Hlola imibono ngokumelene nolwazi lwakho lokuxhumana ukuze uthole ukuthi kungenzeka yini kanye nokusebenza.
- Finyelela kulwazi oluvala izikhala kulwazi lwakho, olukusiza ekwenzeni izinqumo ezingcono.
Ubuhlakani obuqoqiwe benethiwekhi yakho bukusiza ukuthi uqhamuke nezixazululo ezikhangayo, ezisebenzayo ezinseleleni ohlangabezana nazo.
Ngaphandle kwalezi zinzuzo zokuxhumana zebhizinisi ezi-5, ukuxhumana kwemboni nakho kuletha amanani engeziwe, afana nalawa:
- Yakha ukuzethemba emakhonweni akho. Ukuxhumana kuhlanganisa ukuzijwayeza amakhono akho okuxhumana, ukulalela kanye nokwakha ubudlelwano. Lapho ukwenza kakhulu, yilapho uba nokuzethemba okwengeziwe kumakhono akho ochwepheshe kanye namandla okwenza ukuxhumana okubalulekile. Lokhu ukuzethemba kube sekutholakala kuzo zonke izici zomsebenzi wakho.
- Ukulwa nokuhlukaniswa. Kulabo abasebenza ngokuzimela noma emaqenjini amancane, ukuxhumana kwenethiwekhi kukuxhumanisa nomphakathi wochwepheshe abanomqondo ofanayo. Lokhu kunciphisa ukuhlukaniswa okungaba khona kokusebenza uwedwa futhi kukhulisa umuzwa wokuba ngowakho ensimini.
- Thola ukuqinisekiswa kwangaphandle. Ukuzwa abanye bazisa umsebenzi wakho noma ukubona amandla emibonweni yakho ngenethiwekhi yakho kunikeza ukuqinisekiswa okunengqondo okukukhuthazayo emsebenzini wakho noma ebhizinisini lakho.
Izinzuzo zokuxhumana zikuvumela ukuthi wakhe ubudlelwano nenqwaba yochwepheshe abangahlinzeka ngezinsiza ezibalulekile, ulwazi, amathuba nokusekelwa okuzuzisa umsebenzi wakho noma ibhizinisi lakho. Inethiwekhi yakho enwetshiwe ikunikeza ukufinyelela kumakhasimende angaba khona, ozakwethu, abatshalizimali, abeluleki, abeluleki namathuba emisebenzi. Izixhumanisi ziphinde zabelane ngemininingwane yemboni, imikhuba emihle, amathiphu kanye nempendulo ekusiza ukuthi uthuthukise umsebenzi wakho. Umbuthano obanzi unika amandla ukuxazulula izinkinga ngobuchule ngokusebenzisa imibono eyahlukene futhi ukuvezela emibonweni emisha evusa amasu amasha. Sekukonke, ikhwalithi yokuxhumana oyithuthukisayo ngokusebenzisa inethiwekhi isebenza njengezimpahla ezisiza ekuqhubekiseni impumelelo yakho nokugcwaliseka kwakho kokubili emsebenzini nempilo.
Yiziphi Izinhlobo Zenethiwekhi Yebhizinisi?
Emhlabeni wanamuhla, izinhlobo ezahlukene zokuxhumana zebhizinisi zisetshenziswa kabanzi. Uma usebenzisa izinhlobo eziningi zenethiwekhi, umbuthano wakho wochwepheshe uzoba mkhulu futhi usebenze kakhulu.
Zama ukuzama ngezindlela ezihlukene ngezansi ukuze uthole ukuthi yini esebenza kangcono ekuxhumeni ibhizinisi lakho.
#1. Inethiwekhi yomuntu siqu
Lokhu kuhlanganisa ukuhlangana nokuxhumana nabantu ubuso nobuso, njengasemicimbini yokuxhumana, izinkomfa, imibukiso yezohwebo, kanye nemihlangano yezimboni.
Inethiwekhi yomuntu siqu ikuvumela ukuthi wakhe ukuxhumana okuqinile ngokusebenzisa ulimi lomzimba, ukubukana kwamehlo kanye nezingxoxo zobuso nobuso.
#2. Ukuxhumana ku-inthanethi
Lokhu kubhekisela ekusebenziseni izinkundla eziku-inthanethi namathuluzi ukwakha inethiwekhi yakho.
Ungaxhumana nabantu ngokusebenzisa izingosi zokuxhumana ezifana ne-LinkedIn, Twitter kanye nezinkundla zezimboni. Nakuba kungekona okomuntu siqu, ukuxhumana kwe-inthanethi kukuvumela ukuthi ufinyelele izethameli eziningi futhi ugcine ukuxhumana kalula.
#3. Inethiwekhi yokudlulisela
Lokhu kubandakanya ukunweba inethiwekhi yakho ngoxhumo lwabantu asebekwazi futhi abakwethembayo.
Ungacela inethiwekhi yakho ekhona ukuthi ikwethule kwabathintwayo abangase bazuze ngokwazi wena.
#4. Izingosi zokuxhumana
Lokhu kwenzeka ngokusebenzisana komphakathi kwansuku zonke, njengokuxoxa nomakhelwane, osebenza nabo, nabantu obajwayele.
Nakuba kungavamile, lokhu kuxhumana kungaholela ekudlulisweni okubalulekile namathuba ngokuhamba kwesikhathi.
Amathiphu ayi-10 Okuxhumana Kwebhizinisi
Ingabe usukulungele ukuphuma endaweni yakho yokunethezeka futhi wehlele emsebenzini?
Nawa amanye amathiphu awusizo zokuxhumana kwebhizinisi okuxhumana kwebhizinisi okusebenzayo okukulethela ukuxhumana kwangempela, okuyiqiniso💪
• Lungiselela kusengaphambili - Yenza ucwaningo lwakho ngemicimbi, abahambele umcimbi kanye nezihloko zezingxoxo kusengaphambili. Ukuba nolwazi oluthile nemibuzo elungile kuyokwenza ubonakale unentshisekelo futhi uhlanganyele.
• Yenza izingeniso ezifudumele - Qala ingxoxo ngokwenza isingeniso esifudumele, esiqotho. Yisho okuthile enifana ngakho noma okuthakaselayo ngomuntu, njengokuthi: "Ingabe ubukhona emcimbini wangonyaka odlule?" noma "Angiyena owalapha, yiziphi izindawo zokudlela ozithandayo endaweni?"
• Lalela ngokucophelela - Gxila ekulaleleni ngaphezu kokukhuluma. Buza imibuzo evulekile ukuze ubonise ukuthi unentshisekelo komunye umuntu. Ukufunda ngabo kuqala kwakha ubuhlobo nokuxhumana.
• Yabelana ngokukhetha - Ungabelani ngokweqile ngemininingwane ngawe ekuqaleni. Nikeza ngokwanele ukwakha uzungu. Londoloza okuningi kokukhuluma uma ukwethembeka sekusunguliwe.
• Landela ngokushesha - Thumela umlayezo wokubonga ngemuva kokuhlangana nomuntu omusha, uphinda lokho okujabulele ekuhlanganyeleni. Lokhu kudala umbono omuhle futhi kukhombisa ukuthi ukugxila kwakho kusekwakheni ubudlelwano, hhayi nje ukuthola okuthile kubo.
• Yenza izingeniso eziwusizo - Uma ukuxhumana sekwakhekile, bheka amathuba okwethula abantu kunethiwekhi yakho abangazuza ekwazaneni. Dlala umeshi uma isikhathi sizwakala silungile.
• Cela iseluleko, hhayi umusa - Abantu bayakujabulela ukusiza abanye ngokwabelana ngolwazi nolwazi. Gwema ngokuqondile ukucela ukudluliselwa, imisebenzi noma amaklayenti lapho uqala ukuxhumana. Ngokuhamba kwesikhathi, ukuxhumana okuthembekile kuzonikeza usizo ngezindlela ezinengqondo.
• Gcina ubuhlobo - Ngena ngezikhathi ezithile ngezibuyekezo nezicelo zokubuyisela izinto ebekade uzithandayo. Ukubamba okufushane kugcina ubuhlobo buphila ngaphandle kokulindela ukubuyiselwa okuthile ngokushesha.
• Hlala uxhumene ku-inthanethi - Xhuma ngemithombo yezokuxhumana efanele njenge-LinkedIn, i-Twitter, namaqembu e-Facebook futhi wabelane ngokuqukethwe okuwusizo. Ukugcina iphrofayela yakho isesikhathini kuvumela ukuxhumana okulula noma nini lapho ubudlelwano obungaxhunyiwe ku-inthanethi buthuthuka.
• Joyina imiphakathi efanele ehlobene nomsebenzi wakho - Esikhathini lapho yonke into ixhumeke ku-inthanethi, ukujoyina iqembu lomphakathi elihlobene nenkambu yakho kuyindlela elula yokuxhumana nezingcweti ezinomqondo ofanayo embonini.Izindawo Ezingcono Kakhulu Zokunethiwekhi Yamabhizinisi
Ngakho manje ungase uzibuze ukuthi ungaqala kuphi. Sihlanganise uhlu lwezindawo ezinconyiwe zenethiwekhi yebhizinisi ngezansi. Kujabulele ukuyihlola!
• Imicimbi yezimboni nezingqungquthela - Lezi zenzelwe ngokukhethekile ochwepheshe abasemkhakheni wakho ukuthi baxhumane, babelane ngolwazi, futhi bahlole amathuba. Bavame ukuhlinzeka ngemisebenzi yokuxhumana ehlelekile futhi ngokuvamile ihlelwa abadlali abakhulu embonini. Ungaya ngqo kumawebhusayithi abo ukuze ubhalise.
• Imibukiso yezohwebo nemibukiso - Uma imboni yakho inemibukiso yezohwebo efanele, yihambele ukuze uhlangane nabathengi abangaba khona, ozakwethu, nabahlinzeki bempahla ubuso nobuso. Zulazula kumadokodo ombukiso futhi ubone ukuthi uxhumana nobani.
• Imicimbi yeChamber of Commerce and Business Association - Amaqembu afana negumbi lakho lendawo lezohwebo kanye nezinhlangano eziqondene nemboni zihlala zibamba izixube, amasemina nezinkulumo ezihlanganisa ochwepheshe bendawo.
• I-Alumni namaqembu ochwepheshe - Ukuxhumana nabanye abanezikole ezihlanganyelwe noma izitifiketi eziqeqeshiwe kungaholela ekuxhumekeni okufanelekile. Lawa maqembu ajwayele ukuhlela imihlangano esemthethweni nengakahleleki.
• Amaqembu okuxhumana namabhizinisi endawo - Thola amaqembu endaweni yakho agxile ku-niche yakho noma avulekele zonke izimboni. Ngokuvamile bahlangana kanye ngesonto noma ngenyanga ukuze bathole inethiwekhi ehlelekile.
• Amapulatifomu aku-inthanethi - Amasayithi afana ne-LinkedIn, i-Twitter kanye nezinkundla zezimboni kuzinhlelo zokusebenza zomlayezo wombhalo ezifana ne-WhatsApp, iTelegram, noma i-Slack imbala ikuvumela ukuthi uxhumane nabantu noma kuphi nganoma yisiphi isikhathi. Sesha ngamagama angukhiye ahlobene nomsebenzi wakho noma izinto ozithandayo.
• Izethulo ngokusebenzisa ukuxhumana okukhona - Sebenzisa inethiwekhi yakho yamanje ngokucela abathintwayo ukuba bakwethule kubantu abangase bazuze ngokukwazi.
• Ukuxhumana okubandayo emicimbini engakahleleki - Ngeke wazi ukuthi ubani ozohlangana naye esitolo sekhofi, endaweni yokudlela, embuthanweni wendawo noma ngisho nasejimini. Qala ingxoxo yangempela futhi wenze uxhumano.
Ngokuba banzi kwezindawo oxhumanisa kuzo inethiwekhi, kuzokhula umbuthano wakho womsebenzi omkhulu. Hlala unomqondo ovulekile, zibeke lapho futhi ugxile ekwakheni ukuxhumana okuyiqiniso - hhayi nje ukuqoqa abathintwayo. Ubuhlobo obunenjongo kuthatha isikhathi nomzamo ukubuhlakulela, kungakhathaliseki ukuthi uhlanganaphi nothile ekuqaleni.
Imibuzo ejwayelekile ukubuzwa:
Kungani kubalulekile ukukhuthaza ubudlelwano benethiwekhi?
Inethiwekhi yebhizinisi ephumelelayo ayigcini nje ngokwenza ubudlelwano obusha, futhi yindlela ogcina ngayo obukhona. Lokhu kungenxa yokuthi abantu oxhumene nabo bangakunikeza usizo nokwesekwa uma ukudinga emsebenzini wakho.
Ngihlala kanjani ngixhumekile ngemuva kwenethiwekhi?
Nazi ezinye izeluleko zakho:
1. Hlala uthintana nabo ngezinkundla zokuxhumana
2. Yabelana ngezihloko zakho ozithandayo noma izingcaphuno ezikhuthazayo
3. Banikeze izipho ezinengqondo, njengencwadi noma iwashi.
4. Batuse ngebanga lomsebenzi wabo.
5. Bonisa ukubonga kwakho kubo ngokusekela kwabo
6. Mema abantu ngezinye izikhathi
7. Okokugcina, banikeze isikhala!
Izitoreji Eziyinhloko
Ukuxhumana kwebhizinisi okuphumelelayo kumayelana nokuhlakulela ubudlelwano bekhwalithi obusekelwe emananini afanayo, ukwethembana kanye nokuphana komoya. Ukuxhumana okulungile ngesikhathi esifanele kungaguqula umsebenzi wakho - kodwa lobo budlelwano buthatha umzamo nokunakekela okuqhubekayo phakathi nezinyanga noma ngisho neminyaka.
Ngakho-ke zibeke lapho, qala ukwenza ukuxhumana futhi ubuke inethiwekhi yakho iguqula impumelelo yakho ngokuhamba kwesikhathi.
Zama AhaSlides ukubeka ukuzibandakanya ebhizinisini lakho phambili! Finyelela izinkulungwane zezifanekiso esezilungile zezidingo zenhlangano yakho: Ukwakha iqembu, ukuhlela kwe-OKR, inhlolovo ye-NPS, nokunye.
