Indlela Yokubuza Imibuzo | Amathiphu ayi-7 okubuza imibuzo kangcono ngo-2024

Zibuza indlela yokubuza imibuzo kahle? Ukubuza imibuzo emihle kudinga umzamo owengeziwe kunokuba ucabanga.

Masibhekane nakho, ukuqala izingxoxo nabantu ongabazi kungase kube nzima. NjengoJenny ephathini, abaningi bethu bakuthola kunzima ukuthola imibuzo efanele. Lokhu akusebenzi ezilungiselelweni zomphakathi kuphela, kodwa ezicini ezihlukahlukene zokuphila lapho ukuqalisa ingxoxo kubalulekile.

Ezweni lanamuhla, abaningi bethu bazithola bengaqiniseki ngendlela yokubuza imibuzo ephumelelayo. Kungakhathaliseki ukuthi ukulandela imiphumela yenhlolokhono, ukuhlola inhlalakahle yothile, noma ukuvusa ingxoxo, ikhono lokubuza imibuzo libalulekile.

Lesi sihloko sicubungula emandleni okubuza imibuzo, yini eyenza umuntu obuza imibuzo omuhle, futhi ahlole amasu asebenzayo okuthuthukisa izindlela zakho zokubuza.

Okuqukethwe

• Yini Ebangela Imibuzo Emihle?
• Ubani Omuhle Ekubuzeni Imibuzo?
• Uyibuza Kanjani Imibuzo Ezimeni Ezithize Ngesu Lokuwina
• 7 Amasu Okubuza Aphumelelayo
  • Buza imibuzo evulekile
  • Gwema imibuzo eholayo
  • Sebenzisa ukulalela okucabangisisayo
  • Buza imibuzo elandelayo
  • Imibuzo eqanjiwe
  • Ukuhlaziya okungokomfanekiso
  • Ukukhwela
• Indlela Yokubuza Imibuzo Ngokuphumelelayo: Amathiphu angu-7 Angcono Kakhulu
• Izitoreji Eziyinhloko
• imibuzo ejwayelekile ukubuzwa

Amathiphu Okuhlanganyela Okungcono

• I-Q&A ebukhoma Ithuluzi Lokunika Amandla Isethulo Sakho
• Isikhathi se-Q & A
• Unjani phendula

Yini Ebangela Imibuzo Emihle?

Ungase ucabange ukubuza umbuzo omuhle kuqala ngokufuna izimpendulo ezinhle. Kodwa okokuqala futhi okuyinhloko, umbuzo ocacile futhi omfushane kuyimfuneko. Umbuzo ngokwawo kufanele uqale ngokuqonda ngqo ephuzwini ukuze umuntu okhuluma naye angadideki futhi aqonde ukuthi uqonde ukuthini.

Okwesibili, a umbuzo omuhle uyahambisana. Kufanele ihambisane nesihloko noma isihloko okuxoxwa ngaso. Ukubuza imibuzo engabalulekile kungaphazamisa ingxoxo noma isethulo futhi kumoshe isikhathi sawo wonke umuntu. Ngakho-ke, kubalulekile ukuqinisekisa ukuthi umbuzo wakho uhambisana nesihloko osiphethe.

Okwesithathu, umbuzo omuhle uvulekile. Kufanele ikhuthaze ingxoxo futhi ivumele izimpendulo ezihlukahlukene. Imibuzo evalekile, engaphendulwa ngokuthi “yebo” noma “cha” elula, ingakhinyabeza ingxoxo futhi inciphise ulwazi olutholayo. Imibuzo evulekile, ngakolunye uhlangothi, imema abantu ukuthi babelane ngemibono nemibono yabo, okuholela engxoxweni ejulile nekhiqiza kakhulu.

Ekugcineni, umbuzo omkhulu yilowo ozibandakanyayo izethameli ngokuba nelukuluku elithakazelisayo nelikhuthazayo. Imibuzo enjalo inamandla okudala indawo enhle nevuselelayo, lapho abantu bekhuthazwa khona ukuba babambe iqhaza ngenkuthalo engxoxweni futhi babelane ngemibono nemibono yabo eyingqayizivele. Ngokubuza imibuzo ehehayo, ungakhuthaza inkhulumomphendvulwano ekhiqiza kakhulu futhi ehlanganyelwe, eholela ekuqondeni okujulile kwesihloko okuso.

Ubani Omuhle Ekubuzeni Imibuzo?

Kwabanye abantu, ukubuza kufika kalula, kanti kwabanye kuyinselele. Wake wazibuza ukuthi kungani abanye abantu bephumelela ekubuzeni imibuzo kuyilapho abanye benenkinga nayo? Kuvele ukuthi ikhono lokubuza imibuzo emikhulu liyikhono elibalulekile akubona bonke abanalo. 

Isibonelo, ochwepheshe abafana nodokotela bengqondo baziwa kakhulu ngekhono labo lokubuza imibuzo eshukumisa ingqondo ekhuthaza amakhasimende abo ukuthi acabange ajule kakhulu ngabo nempilo yabo. Kodwa yini eyenza baphumelele kangaka kuwo?

Kuthathe njengendlela yamasu, futhi uhlole izici ezimbalwa ezichaza umuntu njengombuzo omuhle:

Ikhono lokulalela ngenkuthalo nangozwela. Ngokulalelisisa okushiwo abanye, ungabuza imibuzo elandelayo ezocacisa futhi ijulise ukuqonda kwabo isimo sabalaleli.

Ikhono lokubuza imibuzo yokuphenya. Imibuzo ephenyisisayo yileyo ebekela inselele ukucabanga futhi ikhuthaze lowo obuzwayo ukuthi acabange ngokujulile ngezinkolelo zakhe kanye nemibono yakhe. Umbuzi omuhle uyakwazi ukubuza imibuzo ephenyisisayo ngendlela engenakwahlulela futhi esekelayo, engasiza ukugqugquzela ukuzindla futhi ikhuthaze ukukhula komuntu siqu.

Isibindi ekubuzeni kuholela ekuqondeni okujulile, ukuqonda, kanye noshintsho oluhle. Kudinga ukuphuma endaweni yokunethezeka komuntu ngelukuluku nengqondo evulekile, ukulinganisa isibindi nokuzwela kanye nenhlonipho kumuntu obuzwayo. 

Uyibuza Kanjani Imibuzo Ezimeni Ezithize Ngesu Lokuwina

Yisiphi isikhathi esinzima kakhulu sokubuza imibuzo empilweni yakho? Uma ukulezi zimo ezilandelayo, ungakuthatha njengomthombo wogqozi. Uma kungenjalo, ungakhathazeki, wonke amasu owadingayo ukuze ubuze imibuzo asezigabeni ezilandelayo. 

Indlela yokubuza imibuzo - Ungamcela kanjani umuntu ukuthi akhulume nawe

Uma ubheke ukucela othile ukuthi akhulume nawe, kubalulekile ukuthi ucace futhi uqondise kuyilapho uhlonipha isikhathi nemingcele yakhe. Nazi izibonelo ongazisebenzisa ezimweni zakho.

• “Ngiyethemba ukuthi singaba nengxoxo mayelana [nesihloko esithile]. Ungathanda ukukhuluma nami ngakho maduze nje?"
• “Ngingakujabulela kakhulu ukuqonda kwakho kanye nombono wakho [ngodaba oluthile]. Ungathanda ukuxoxa nami ngakho uma unesikhathi esithile?”

Indlela yokubuza imibuzo - Ungayibuza kanjani impendulo

Njengengxenye ebalulekile yokukhula komuntu siqu nokomsebenzi, sivame ukucela impendulo kubantu abaseduze kwethu, kubangani, umndeni, esisebenza nabo, nakubaphathi. Futhi sonke sifuna ukuthola impendulo eqotho nevulekile, nasi isibonelo okufanele sisibuze: 

• Kusuka kumngane noma ilungu lomndeni: “Sawubona [Igama], ngiyawazisa umbono wakho futhi bengithemba ukuthi unganginika impendulo kuphrojekthi entsha engisebenza kuyo. Ucabanga ukuthi kukhona engingakwenza ngendlela ehlukile noma engcono?”
• Kusuka kukhasimende noma iklayenti: “Othandekayo [Igama Leklayenti], sihlala sifuna izindlela zokuthuthukisa amasevisi ethu futhi singathanda ukuzwa noma yimiphi impendulo onayo mayelana nolwazi lwakho lwakamuva nathi. Ingabe kukhona okuthande ngokukhethekile noma ongakuthandanga? Kukhona iziphakamiso zokuthuthukisa?"

Izinsiza Ezinhlobene:

• Amaqiniso Okufanele Uwazi Ngempendulo Yeziqu Ezingu-360 Ngezibonelo +30
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Indlela yokubuza imibuzo - Ungabuza kanjani imibuzo efanele ebhizinisini

Uma ufuna ukubuza imibuzo efanele kanye nemibuzo ehlakaniphile ebhizinisini, kubalulekile ukwenza izinqumo ezinolwazi futhi uzuze imiphumela eyimpumelelo. Nasi isibonelo sokubuza imibuzo emsebenzini:

• Ungakwazi yini ukunikeza izibonelo zokuthi lesi sixazululo sisebenze kanjani kwamanye amaklayenti ezimeni ezifanayo?
• Imaphi amamethrikhi owasebenzisayo ukukala impumelelo yale phrojekthi?

Indlela yokubuza imibuzo - Ungawubuza kanjani umbuzo ngobungcweti nge-imeyili

Uma ubuza umbuzo ngokomsebenzi ku-imeyili, kubalulekile ukuthi ucace, ube mfushane, futhi ube nenhlonipho. Isibonelo esihle sokubuza imibuzo ngobungcweti nge-imeyili simi kanje:

• Indlela yombuzo wokucacisa: Siyabonga ngokuthumela umbiko. Nginombuzo osheshayo mayelana [nesigaba esithile]. Ngicela ungicacisele [ingxenye ethile yombiko]? 
• Umbuzo wolwazi: Ngethemba ukuthi le imeyili ikuthola uphilile. Ngizama ukufinyelela ukucela ulwazi olwengeziwe mayelana [nesihloko]. Ngokukhethekile, nginelukuluku lokwazi [ngombuzo othize]. Ngicela unginikeze eminye imininingwane ngalolu daba?

Indlela yokubuza imibuzo - Ungamcela kanjani umuntu ukuthi abe umeluleki wakho

Ukucela othile ukuthi abe umeluleki wakho kungase kwesabise, kodwa futhi kungaba yithuba elibalulekile lokufunda nokukhula kumuntu onolwazi oluthe xaxa. Nasi isibonelo sendlela yokucela othile ukuthi abe umeluleki wakho:

• Indlela eqondile: “Sawubona [Mentor's Name], ngihlabeke umxhwele ngomsebenzi wakho futhi ngingathanda ukufunda kokuhlangenwe nakho kwakho nobungcweti bakho. Ungathanda ukuba umeluleki wami?”
• Ukufuna isiqondiso: “Sawubona [Mentor's Name], ngisezingeni lomsebenzi wami lapho ngingasebenzisa khona ukuqondiswa kothile onolwazi oluthe xaxa. Ngiyawuthanda kakhulu umsebenzi wakho futhi ngicabanga ukuthi ungaba umeluleki omkhulu. Ungawuvulela lowo mbono?”

Indlela yokubuza imibuzo - Ungabuza kanjani uma umuntu elungile noma cha

Uma ukhathazekile ngothile futhi ufuna ukubuza ukuthi ulungile yini, kubalulekile ukukhuluma ngokuzwela nangokunakekela. Izibonelo ezilandelayo zingase zibe usizo kuwe:

• Ngibone ukuthi uthule muva nje. Ingabe kukhona okusemqondweni wakho ongathanda ukwabelana ngakho?
• Ubukeka sengathi uke wabhekana nesikhathi esinzima. Uma udinga umuntu ongakhuluma naye noma ufuna nje ukuphumela obala, ngikhona ngenxa yakho.

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• Yazi Imidlalo Yakho | 40+ Imibuzo Engalindelekile Yemisebenzi Yokuphihliza Iqhwa
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Indlela yokubuza imibuzo - Ungacela kanjani inhlolokhono yomsebenzi

Ukucela inhlolokhono yomsebenzi kudinga indlela ehlakaniphile nehlakaniphile, ebonisa ukulangazelela kwakho kanye nekhono ngesikhundla. Ukukusiza ukuthi ubukeke kahle, ngezansi kukhona izindlela zokudala nezisebenzayo zokucela inhlolokhono yomsebenzi:

Ngokwesibonelo:

Ngibe nenjabulo yokuhlangana nawe [Emcimbini/Umhlangano Wenethiwekhi] ngesonto eledlule, futhi ngihlabeke umxhwele ngemininingwane yakho mayelana [Nemboni/Inkampani]. Ngibhala ukuze ngizwakalise intshisekelo yami eqhubekayo [eNkampanini], futhi ngicele inhlolokhono nganoma yiziphi izikhundla ezifanele ezivulekile.

Ngikholwa ukuthi amakhono ami nolwazi lwami lungafanela kakhulu [Inkampani], futhi ngingalamukela ithuba lokuqhubeka nokuxoxa ngeziqu zami nawe. Uma ungavuma ukuhlela inhlolokhono nami, ngicela ungazise ukuthi yiziphi izikhathi ezikulungele. Ngiyatholakala ukuthi ngikhulume ngocingo noma mathupha, noma yikuphi okulungele kakhulu.

7 Amasu Okubuza Aphumelelayo

Kunezimo lapho kufanele usebenzise amasu okubuza ahlukene ukuze ubheke okufunayo. Uma namanje ungazi ukuthi ungayibuza kanjani imibuzo, nazi izindlela ezimbalwa zokubuza imibuzo ongazisebenzisa kuzo zombili izimo ezihlelekile nezingakahleleki: 

#1. Buza imibuzo evulekile: Imibuzo evulekile ikhuthaza umuntu ukuthi abelane ngolwazi olwengeziwe futhi ingasiza ekutholeni ukuqonda okujulile nokuqonda. Le mibuzo ivamise ukuqala ngokuthi “yini,” “kanjani,” noma “kungani.”

#2. Gwema imibuzo eholayo: Imibuzo eholayo ingachema nempendulo futhi inciphise ikhono lomuntu lokwabelana ngemicabango nemizwa yakhe yangempela. Gwema imibuzo ephakamisa impendulo ethile noma ethatha umbono othile.

#3. Sebenzisa ukulalela okucabangisisayo: Ukulalela ngokucabangisisa kuhlanganisa ukuphindaphinda noma ukuphimisela lokho umuntu akushilo ukukhombisa ukuthi umzwile futhi uyawuqonda umbono wakhe. Lokhu kungasiza ekwakheni ukwethembana nokudala indawo ephephile yokuxhumana okuvulekile.

#4. Buza imibuzo elandelayo: Imibuzo yokulandelela ingasiza ukucacisa ulwazi, ukuhlola isihloko ngokujulile, futhi ubonise ukuthi umatasatasa engxoxweni. Le mibuzo ivamise ukuqala ngokuthi “Ungangitshela okwengeziwe mayelana…” noma “Uqonde ukuthini uma uthi…”

#5. Imibuzo eqanjiwe: Lezi zinhlobo zemibuzo zicela abaphendulayo ukuthi bacabange ngesimo sokucatshangelwa futhi banikeze impendulo esekelwe kuleso simo. Isibonelo, “Ungenzenjani uma…?”

#6. Ukuhlaziya okungokomfanekiso: Imibuzo egxile ekuphikisaneni okunengqondo, nokuzama ukufunda okungeyikho, imibuzo ihlanganisa “ngaphandle”, “hhayi”, “ayisenaso”,… ingasetshenziswa ukuhlola izinketho nezimo ezehlukene. 

#7. Ukukhwela kungaba ithuluzi elinamandla lokuhlola izinkolelo nezimiso eziyisisekelo futhi ingakusiza uqonde kangcono izisusa nemibono yabanye. Kungaba usizo ikakhulukazi ekukhangiseni nasekuthengiseni.

Indlela Yokubuza Imibuzo Ngokuphumelelayo: 7 Amathiphu Angcono Kakhulu

Ukubuza imibuzo kuyingxenye ebalulekile yokuxhumana okuphumelelayo nokuzuza ulwazi. Nokho, akukhona nje ngokubuza noma yimuphi umbuzo; kumayelana nokubuza umbuzo ofanele ngesikhathi esifanele nangendlela efanele. Ngakho, ungayibuza kanjani imibuzo eshiya umbono omuhle nohlala njalo kwabanye? Noma Iyiphi indlela enesizotha yokubuza imibuzo? 

Dala indawo ehehayo, ethembekile nevulekile: Ukuxhumana okuphumelelayo kuhamba ngazo zombili. I-AhaSlides' Inkundla evulekile izothungela imiqondo ephithizelayo lapho abantu bengakwazi khona imibono ye-ping-pong yomunye nomunye, balethe, futhi bavotele engcono kakhulu.

Chaza izinhloso zakho: Ngaphambi kokubuza noma yimiphi imibuzo, cacisa ngezinjongo zakho nokuthi yiluphi ulwazi oludingayo ukuze uzifeze. Lokhu kuzokusiza ukuthi ugxilise imibuzo yakho futhi ugweme ukuchitha isikhathi ngezihloko ezingabalulekile.

Gwema ukucabanga: Ungacabangi ngalokho ocabanga ukuthi uyakwazi noma ocabanga ukuthi omunye umuntu uyakwazi. Kunalokho, buza imibuzo evulekile ekhuthaza omunye umuntu ukuthi abelane ngemicabango kanye nokuqonda kwakhe.

Cacisa: Buza imibuzo ethile engaphendulwa ngolwazi olucacile, olufushane. Imibuzo engacacile noma ebanzi ngokweqile ingaholela ekudidekeni nasezingxoxweni ezingakhiqizi.

Lalela ngenkuthalo: Ukubuza imibuzo efanele kuyingxenye yezibalo kuphela. Udinga futhi ukulalela ngenkuthalo izimpendulo ozitholayo. Naka iphimbo lesikhulumi, ulimi lomzimba, kanye nama-nuances ezimpendulo zabo ukuze uzuze ukuqonda okujulile kombono wabo.

Hlela imibuzo yakho ngendlela eyakhayo neyakhayo: Gwema ukusebenzisa ulimi olubi noma amazwi okusola, njengoba lokhu kungase kwenze umuntu azivikele futhi kumthene amandla ekuhlanganyeleni engxoxweni ekhiqizayo.

Hlala ugxile: Hlala ugxilile esihlokweni okhuluma ngaso futhi ugweme ukuphazanyiswa yizindaba ezingahlobene. Uma udinga ukukhuluma ngesihloko esihlukile, hlela ingxoxo ehlukile ukuze nixoxe ngaso.

Izitoreji Eziyinhloko

Ungase ube nezakho izimpendulo nezinqumo njengamanje zokuthi ungayibuza kanjani imibuzo. Kuqinisekile ukuthi ngokuzayo uma usesimweni esidinga ukuqala ukubuza, ungase ungabe usazabalaza. 

imibuzo ejwayelekile ukubuzwa

Ref: HBYR