Xa abathathi-nxaxheba bengena kwiworkshop yakho yophuhliso lobunkokeli, abajongi nje ithiyori. Bajongene nemingeni yokwenyani: amaqela angabandakanyekiyo, iincoko ezinzima, ukuchasana notshintsho, kunye noxinzelelo lwemihla ngemihla lokubonelela ngeziphumo ngelixa bephuhlisa abantu. Izakhono zobunkokeli obanceda ukuba bakhe ziya kugqiba ukuba balawula nje okanye bakhokela ngokwenene na.
Esi sikhokelo sibanzi sihlola ubuchule obuphambili bobunkokeli obuboniswa luphando ukuba benza umahluko olinganisekayo, kunye namaqhinga asebenzayo okuphuhlisa ezi zakhono ngoqeqesho olubandakanyayo nolusebenzisanayo olunamathelayo.
Zithini izakhono zobunkokeli?
Izakhono zobunkokeli zizakhono ezivumela abantu ngabanye ukuba bakhokele amaqela, bakhuthaze isenzo, kwaye bafezekise iinjongo ezifanayo ngempembelelo kunokuba basebenzise igunya kuphela. Ngokungafaniyo namandla esikhundla, ezi zakhono zigxile kwimpembelelo yoluntu: amandla okukhuthaza umzamo olawulwa nguwe, ukwakha amaqela asebenza kakuhle, kunye nokudala impembelelo ezinzileyo yombutho.
Uphando oluvela kwi Iziko lobuNkokheli boBuchule, efunde ngempumelelo yobunkokeli kangangeminyaka engaphezu kwama-50, ibonisa ukuba ubunkokeli obuqinileyo budala ulwalathiso, ulungelelwano, kunye nokuzinikela kumaqela. Esi sikhokelo sidlula ngaphaya kwentsomi "yendoda enkulu" ukuze siqaphele ubunkokeli njengeseti yokuziphatha kunye nobuchule obunokufundwa.
Kubaqeqeshi beenkampani kunye neengcali ze-L&D, lo mahluko ubaluleke kakhulu. Nangona abanye abantu benokuba notyekelo lwendalo kwiindlela ezithile zokuziphatha zobunkokeli, izakhono ezenza iinkokeli ezisebenzayo ngokwenene ziphuhliswa ngokuziqhelanisa okucwangcisiweyo, impendulo eyakhayo, kunye nokusetyenziswa kwehlabathi lokwenyani. Indima yakho ekuququzeleleni olu phuhliso idala iinkokeli eziguqula ukusebenza kwemibutho.
Umahluko phakathi kobunkokeli kunye nolawulo
Iinkokheli ezininzi ezisakhulayo zibhidanisa ulawulo nobunkokeli, kodwa ukuqonda umahluko kuyayila indlela oyila ngayo iinkqubo zophuhliso. Ulawulo lugxila ekuphumezeni izicwangciso, ekuhleleni izixhobo, nasekuqinisekiseni ukusebenza kakuhle. Ubunkokeli bugxile kumbono, impembelelo, kunye nokukhuthaza amaqela ukuba afikelele kwiinjongo ezinqwenelekayo.
Zombini zibalulekile. Iinkokeli ezilungileyo zifuna izakhono zolawulo ukuze ziphumeze umbono wazo, ngelixa abaphathi abasebenzayo bezuza kwiimpawu zobunkokeli ezibandakanya amaqela abo. Iinkqubo zophuhliso ezinefuthe elikhulu zidibanisa zombini izakhono ngelixa zigxininisa izakhono zobunkokeli eziqhuba ukubandakanyeka nokusebenza.
Kubaqeqeshi abasebenza nabaphathi abakwinqanaba eliphakathi abatshintshela kwiindima zobunkokeli, olu mahluko lunceda abathathi-nxaxheba baqonde uxanduva lwabo olukhulayo: basuka ekubeni negalelo elibalaseleyo lomntu ngamnye ukuya ekubeni nefuthe eliphindaphindayo ngabanye.
Ngaba iinkokeli ziyazalwa okanye ziphuhlile?
Lo mbuzo uvela phantse kuzo zonke iinkqubo zobunkokeli, kwaye impendulo ibumba indlela yokucinga yabathathi-nxaxheba. Nangona ithiyori yeempawu ibonisa ukuba abanye bazuza iingenelo zendalo, uphando lokuziphatha lubonisa ngokucacileyo ukuba ubuchule bobunkokeli buphuhliswa ngomzamo onenjongo namava.
Uphononongo lweGallup lufumanise ukuba ngelixa malunga ne-10% yabantu benetalente yendalo yobunkokeli, abanye abangama-20% banamandla amakhulu anokuvulwa luphuhliso olucwangcisiweyo.Ama-70% aseleyo anokuphuhlisa izakhono zobunkokeli ezisebenzayo ngokufunda okucwangcisiweyo, ukuziqhelanisa, kunye nokuqeqesha.
Olu phando lufanele lukhuthaze wonke umqeqeshi: izakhono zobunkokeli ezifunekayo kubathathi-nxaxheba bakho zinokuphuhliswa ngokupheleleyo. Okwahlula iinkokeli zendalo kwiinkokeli eziphuhlileyo asikokuba namandla aphezulu kodwa yindawo yokuqala. Ngendlela efanelekileyo yophuhliso, abantu kulo naliphi na inqanaba banokwakha izakhono eziqhuba ukusebenza kweqela.
Eyona nto iphambili kukudala amava okufunda adibanisa ukudluliselwa kolwazi kunye nokuziqhelanisa nokuziphatha kunye nempendulo ebonakalisa ukucamngca. Iindlela zoqeqesho ezisebenzisanayo ezibandakanya abathathi-nxaxheba ekusebenziseni iingcamango zikhawuleza ngokukhawuleza olu phuhliso.
Izakhono ezili-12 ezibalulekileyo zobunkokeli kwindawo yokusebenza yanamhlanje
1. Ukuzazi nokuziqhelanisa nokuzikhumbuza
Iinkokeli ezizaziyo ziyaziqonda amandla azo, imida yazo, izinto ezizibangela iimvakalelo, kunye nempembelelo yazo kwabanye. Olu buchule busisiseko buvumela iinkokeli ukuba zilawule indlela eziziphatha ngayo, zifune inkxaso efanelekileyo, kwaye ziphucule ukusebenza kwazo rhoqo.
Uphando oluvela kwi-organization psychology luhlala luchaza ukuzazi njengesona sizathu sinamandla sempumelelo yobunkokeli. Iinkokeli ezivavanya ngokuchanekileyo izakhono zazo zenza izigqibo ezingcono malunga nokwabela abanye, uphuhliso, kunye nolwalathiso olucwangcisiweyo.
Indlela yokuyiphuhlisa: Phunyezwa Ingxelo ye-360-degree uvavanyo olunika iinkokeli igalelo elipheleleyo elivela kubaphathi, oontanga, kunye neengxelo ezithe ngqo. Yenza iinkqubo zokuziqhelanisa ezicingisisiweyo usebenzisa iijenali ezicwangcisiweyo okanye iincoko zoqeqesho loontanga. Kwiiworkshops, sebenzisa ukuvota okungaziwa ukunceda iinkokeli zibone indlela ezizibona ngayo izinto xa zithelekiswa nemigaqo yeqela, nto leyo edala "amaxesha e-aha" anamandla malunga neendawo ezingabonakaliyo.
Izixhobo ezisebenzisanayo ezifana namafu elizwi eliphilayo zibamba imbono yeqela malunga nokuziphatha kobunkokeli ngexesha langempela, zibonelela ngempendulo ekhawulezileyo eqhuba ukuzazi. Xa abathathi-nxaxheba bebona igalelo elinyanisekileyo leqela labo liboniswa ngokungaziwa, bafumana ulwazi oluhlala luphoswa yimpendulo yesiqhelo.
2. Ukucinga ngobuchule kunye nokwenza izigqibo
Iinkokheli ezinobuchule zidibanisa imisebenzi yemihla ngemihla nombono wexesha elide, zilindele imingeni namathuba ngaphambi kokuba abe ngxamisekileyo. Olu buchule lwahlula abaphathi abasabelayo kwiinkokheli ezithatha amanyathelo afanelekileyo ezibeka amaqela azo empumelelweni ezinzileyo.
Ukuthatha izigqibo ngempumelelo kulungelelanisa ubuchule bohlalutyo kunye nesenzo esifanelekileyo. Uphando oluvela kwiHarvard Business School lugxininisa ukuba iinkokeli ezilungileyo ziqokelela iimbono ezahlukeneyo, zichonge iindlela eziphambili zokuthatha izigqibo, kwaye zizibophelele ngokupheleleyo xa zinolwazi olwaneleyo.
Indlela yokuyiphuhlisa: Yila ukufunda okusekelwe kwiimeko apho abathathi-nxaxheba bahlalutya iimeko zoshishino ezinzima kwaye bakhusele ukhetho olucwangcisiweyo. Sebenzisa uphononongo oluphilayo ukuze uveze iimbono ezahlukeneyo malunga neendlela ezicwangcisiweyo, ubonise indlela ukwahluka kwengqondo okuqinisa ngayo izigqibo. Yenza izikhokelo zokwenza izigqibo ezicwangcisiweyo apho abathathi-nxaxheba baziqhelisela ngokuphindaphindiweyo de inkqubo ibe yinto eqhelekileyo.
Iiseshoni ze-Q&A ezisebenzisanayo ngexesha loqeqesho zivumela abathathi-nxaxheba ukuba bahlolisise isizathu sokukhetha izinto ngendlela enobuchule, ngelixa ukuvota ngexesha langempela kwiindlela zokwenza izinto ngendlela enobuchule kubonisa iindlela zokucinga ezifanayo kunye nokukhetha izinto kwiqela.
3. Unxibelelwano kunye nokumamela ngomdla
Ukusebenza kakuhle konxibelelwano kumisela ukuba iinkokeli ziyakwazi na ukuchaza umbono, zinike ulwalathiso olucacileyo, kwaye zakhe ukuqonda okuqhuba ulungelelwano. Kodwa unxibelelwano lokwenyani lobunkokeli ludlula ngaphaya kokucaca kodwa lubandakanya ukumamela ngokwenene okwenza abantu bazive beviwa kwaye bexatyiswa.
IZiko lobuNkokheli boBuchule lichaza unxibelelwano njengolungenakwahlulwa kubunkokeli obusebenzayo. Iinkokheli kufuneka zilungelelanise indlela yazo yonxibelelwano ukuze ihambelane nabaphulaphuli abahlukeneyo, iimeko, kunye neenjongo, nokuba zithetha kubaphathi, kubaqeqeshi bamalungu eqela, okanye ziququzelela iincoko ezinzima.
Indlela yokuyiphuhlisa: Ziqhelise imisebenzi yokumamela ecwangcisiweyo apho abathathi-nxaxheba bachaza khona oko bakuvileyo ngaphambi kokuba baphendule. Lungiselela uvavanyo lwendlela yonxibelelwano olunceda iinkokeli ziqonde indlela abantu abahlukeneyo abafumana ngayo ulwazi. Dala amathuba okubonisa ngempendulo yabathathi-nxaxheba ngoko nangoko ngokusebenzisa izikali zokulinganisa ezingaziwayo.
4. Ubukrelekrele beemvakalelo kunye novelwano
Iinkokeli ezikrelekrele ngokweemvakalelo ziyazazi kwaye zilawula iimvakalelo zazo ngelixa zifunda ngokuchanekileyo kwaye ziphendula kwiimeko zeemvakalelo zabanye. Olu buchule lwakha ukuthembana, lunciphisa ingxabano, kwaye ludala iindawo ezikhuselekileyo ngokwengqondo apho abantu banegalelo ekucingeni kwabo kakuhle.
Uphando lubonisa rhoqo ukuba iinkokeli ezinengqondo ephezulu ngokweemvakalelo zidala amaqela abandakanyekayo ngakumbi aneenguqu eziphantsi kunye nokusebenza okuphezulu. Uvelwano, ngakumbi, luvumela iinkokeli ukuba ziqonde iimbono ezahlukeneyo kwaye zikwazi ukuhamba ngobunzima bokunxibelelana nabantu ngobuntununtunu.
Indlela yokuyiphuhlisa: Yenza imisebenzi yokudlala indima eyakha izakhono zokuthatha imbono enovelwano. Lungiselela iingxoxo malunga nezinto ezibangela iimvakalelo kunye namaqhinga okulawula. Sebenzisa uphando olungaziwayo ukuvavanya umoya weqela kunye nokhuseleko lwengqondo, unike iinkokeli ulwazi lokwenyani malunga nemozulu yeemvakalelo.
5. Ulungelelwaniso lombono nenjongo
Iinkokeli ezinembono zichaza ikamva elinomtsalane elinika amandla amaqela kwaye linike intsingiselo ngaphaya komsebenzi wentengiselwano. Ubunkokeli obuqhutywa yinjongo budibanisa igalelo lomntu ngamnye kwimisebenzi emikhulu yentlangano, bukhulisa ukubandakanyeka kunye nokuzinikela.
Uphando oluvela eGallup lubonisa ukuba abasebenzi abayiqondayo indlela umsebenzi wabo onegalelo ngayo kwinjongo yombutho babonisa ukusebenza okuphezulu ngama-27% kunye nokuncipha okukhulu kotshintsho. Iinkokeli ezihlala zidibanisa imisebenzi yemihla ngemihla neziphumo ezinentsingiselo zenza olu lungelelwaniso.
Indlela yokuyiphuhlisa: Lungiselela iindibano zokufundisa ngombono apho iinkokeli ziphuhlisa kwaye zichaza injongo yeqela lazo. Ziqhelise imithambo "yesangqa segolide" esuka kwinto eyenziwa ngamaqela, ukuya kwindlela ayenza ngayo, ukuya ekubeni kutheni ibalulekile. Sebenzisa uphando oluphilayo ukuvavanya ukuba izitatimende zombono ziyahambelana na nabachaphazelekayo abahlukeneyo.
6. Ukwabela abanye abantu amandla kunye nokuxhobisa abanye
Ukwabela abanye imisebenzi ngempumelelo akuthethi ukurhoxa kuxanduva kodwa kukusasaza umsebenzi ngendlela eyiyo ukuze kuphuhliswe izakhono zeqela ngelixa kufezekiswa iziphumo. Iinkokeli ezinika abanye imisebenzi kakuhle zenza iziphumo ezininzi, zakha amandla ombutho adlula kakhulu igalelo lazo lomntu ngamnye.
Uphando malunga nokusebenza kakuhle kobunkokeli lubonisa ukuba ukungakwazi ukwabela abanye imisebenzi ngomnye wemiba ephambili yokuphazamiseka kwendlela kubaphathi abathembisayo. Iinkokeli ezizama ukulawula yonke into zidala imiqobo, zinciphise uphuhliso lweqela, kwaye ekugqibeleni zidiniwe.
Indlela yokuyiphuhlisa: Fundisa izikhokelo zokwabela ezicwangcisiweyo ezihambelana nemisebenzi neemfuno zophuhliso lwamalungu eqela. Ziqhelise iincoko zokwabela ngokusebenzisa umdlalo wendima kunye nempendulo yoqeqesho ngexesha langempela. Yenza izivumelwano zoxanduva ezicacisa ulindelo ngelixa zibonelela ngokuzimela.
Sebenzisa iimeko ezisebenzisanayo apho abathathi-nxaxheba bagqiba kwelokuba banike ntoni, banike bani, kwaye banike luphi uncedo.
7. Ingqondo yoqeqesho nophuhliso
Iinkokeli eziqeqeshayo ziphinda-phinda impembelelo yazo ngokuphuhlisa izakhono zabo bonke abantu ababangqongileyo. Le ndlela yokucinga ngokukhula ijonga imingeni njengamathuba ophuhliso kunye neempazamo njengexesha lokufunda kunokusilela.
Uphando lukaCarol Dweck malunga nendlela yokucinga ngokukhula ibonisa ukuba iinkokeli ezikholelwa ukuba izakhono zinokuphuhliswa zidala amaqela asebenza kakuhle aneendlela ezintsha kunye nokuqina okukhulu. Indlela yokucinga yokuqeqesha itshintsha ukugxila kobunkokeli ekubeni neempendulo zonke ukuya ekubuzeni imibuzo ephuhlisa ingcinga yabanye.
Indlela yokuyiphuhlisa: Qeqesha iinkokheli kwiindlela zokuncokola zokuqeqesha ezifana ne-GROW (iiNjongo, iNyaniso, iiNketho, iNzame). Ziqhelise ukubuza imibuzo enamandla endaweni yokubonelela ngezisombululo ezikhawulezileyo. Yenza amaqela amathathu okuqeqesha apho iinkokheli ziqhelisela khona kwaye zifumana ingxelo ngezakhono zokuqeqesha.
8. Ukuguquguquka kunye nokomelela
Iinkokeli ezikwaziyo ukuzivumelanisa nezimo zikwazi ukumelana nokungaqiniseki kwaye zitshintshe ngempumelelo, zinceda amaqela azo ukuba ahlale evelisa nangona kukho ukuphazamiseka. Ukuqina kuvumela iinkokeli ukuba ziphinde zibuyele kwimeko yazo emva kokuphazamiseka, zigcine umbono olungileyo ngexesha lobunzima, kwaye zibonise amandla eemvakalelo agcina ukuzinikela kweqela.
Uphando malunga nobunkokeli ngokusebenzisa ukuphazamiseka lubonisa ukuba iinkokeli ezikwaziyo ukuzivumelanisa nezimo zigxila koko zinokukulawula, zithetha ngokukhululekileyo malunga nokungaqiniseki, kwaye zigcina umanyano lwamaqela ngamaxesha anzima. Olu buchule luye lwabaluleka ngakumbi kwiimeko zoshishino eziguquguqukayo.
Indlela yokuyiphuhlisa: Lungiselela imisebenzi yokucwangciswa kweemeko ezilungiselela iinkokeli amathuba amaninzi anokubakho. Ziqhelise ukwenza imizobo emitsha efumana amathuba xa kukho imingeni. Yabelana ngophando lokumelana neengxaki kunye namaqhinga okugcina impilo-ntle phantsi koxinzelelo.
9. Intsebenziswano kunye nokwakha ubudlelwane
Iinkokeli ezisebenzisanayo zisebenza ngempumelelo ngaphaya kwemida, zakha uthungelwano kunye nobudlelwane obufezekisa iinjongo ezingenakuze zifezekiswe ngumntu okanye iqela lodwa. Olu buchule lubandakanya ukuxabisa iimbono ezahlukeneyo, ukuqhuba ipolitiki yombutho ngendlela eyakhayo, kunye nokudala iziphumo ezinceda bonke.
Uphando oluvela kwiZiko lobuNkokheli boBuchule malunga nobunkokeli obufikelela kwimida lubonisa ukuba iinkokeli ezisebenzayo zidibanisa abantu kunye neengcinga ngeendlela ezahlukeneyo, zidala uphuhliso ngokusebenzisa iindlela ezingalindelekanga.
Indlela yokuyiphuhlisa: Yenza amaqela okufunda asebenza ngeendlela ezahlukeneyo asombulula imingeni yokwenyani yombutho kunye. Lungiselela ukuziqhelanisa nezakhono zokunxibelelana ngemigaqo yokwakha ubudlelwane ecwangcisiweyo. Fundisa ukucwangcisa abachaphazelekayo kunye nefuthe kuphuhliso lwesicwangciso.
10. Uxanduva olunesibindi
Ubugorha kubunkokeli buthetha ukuba neengxoxo ezinzima, ukwenza izigqibo ezingathandekiyo kodwa eziyimfuneko, kunye nokwenza abantu baphendule kwizibophelelo nangona bengonwabanga. Olu buchule lwakha ukuthembana ngokuhlala uhleli nokuthembeka.
Uphando malunga nokhuseleko lwengqondo lubonisa ukuba amaqela akhuselekileyo ngokwengqondo agcina imigangatho ephezulu yoxanduva. Ukudibana kwenkxaso kunye nomngeni kudala iimeko apho ukugqwesa kuba yinto eqhelekileyo.
Indlela yokuyiphuhlisa: Ziqhelise iincoko ezicwangcisiweyo zokuphendula usebenzisa izikhokelo ezifana ne-SBI (Imeko-Ukuziphatha-Impembelelo). Dlala iindima ezinzima ngoqeqesho lwangexesha langempela. Lungiselela iingxoxo malunga nomahluko phakathi kokuphendula kunye nokutyhola.
11. Ubunkokeli obuquka wonke umntu
Iinkokeli ezibandakanya bonke abantu zidala iindawo apho wonke umntu anokuba negalelo ngokupheleleyo, kungakhathaliseki imvelaphi, ubuwena, okanye indlela yokusebenza. Olu buchule luyaqonda ukuba ukwahlukahlukana kudala inzuzo yokukhuphisana kuphela xa ukubandakanywa kuvumela iimbono ezahlukeneyo ukuba ziveze kwaye ziphembelele izigqibo.
Uphando oluvela eMcKinsey lubonisa ukuba imibutho enamaqela obunkokeli ahlukeneyo isebenza ngcono kunemibutho efanayo, kodwa kuphela xa iinkcubeko ezibandakanya wonke umntu zivumela amazwi ahlukeneyo ukuba achaphazele isicwangciso kunye nemisebenzi.
Indlela yokuyiphuhlisa: Lungiselela uqeqesho lokuqonda ngokukhetha umntu ngokungazi nto oluya ngaphaya kokuqonda ukuya ekutshintsheni ukuziphatha. Ziqhelise iindlela zokuncedisa iintlanganiso ezibandakanya wonke umntu. Fundisa amaqhinga okukhulisa amazwi angamelwanga kakuhle.
12. Ukuqhelaniswa nokufunda rhoqo
Iinkokeli ezifunda ngokukhawuleza zifuna impendulo, zicamngce ngamava, kwaye ziqhubeka nokuphucula iindlela zazo ngokusekelwe koko zikufumanisayo. Olu buchule luhlukanisa iinkokeli ezikhula kancinci kwabo baqhubeka nokukhula kuyo yonke imisebenzi yazo.
Uphando lubonisa ukuba ubuchule bokufunda, obuchazwa njengokwazi into omawuyenze xa ungazi into omawuyenze, buxela impumelelo yobunkokeli ngcono kunobukrelekrele okanye ubuchule bodwa.
Indlela yokuyiphuhlisa: Yenza iiprojekthi zokufunda ngezenzo ezifuna iinkokeli ziphume kwiindawo zobungcali. Lungiselela uphononongo lwasemva kwesenzo olufumana izifundo kwimpumelelo nakwiziphene. Bonisa ubuthathaka malunga nemida yakho yokufunda.
Ukuphuhlisa izakhono zobunkokeli ngoqeqesho olusebenzisanayo
Uphuhliso lobunkokeli olusekelwe kwiintetho zemveli ludala ulwazi kodwa alufane lutshintshe indlela yokuziphatha. Uphando ngokufunda kwabantu abadala lubonisa ukuba abantu bagcina malunga ne-10% yoko bakuvayo, i-50% yoko bakuxoxayo, kunye ne-90% yoko bakusebenzisa ngokukhutheleyo.
Iindlela zoqeqesho ezisebenzisanayo ezibandakanya abathathi-nxaxheba ngoko nangoko ekuziqhelaniseni neendlela zokuziphatha zobunkokeli zikhawulezisa uphuhliso kakhulu. Xa udibanisa igalelo lomxholo kunye nokusetyenziswa kwexesha langempela kunye nempendulo, ukufunda kuyanamathela.
Inzuzo yokuzibandakanya kuphuhliso lobunkokeli
Ukubandakanyeka kwabathathi-nxaxheba akupheleli nje ekugcineni abantu bephaphile ngexesha loqeqesho. Isayensi yokuqonda ibonisa ukuba iingqondo ezibandakanyekayo zigcina ukufunda nzulu ngakumbi, zidala iindlela zemithambo-luvo ezixhasa utshintsho lokuziphatha emsebenzini.
Izinto ezisebenzisanayo ezifana nophando oluphilayo, imibuzo, kunye neengcebiso zengxoxo zifezekisa iinjongo zokufunda ezibalulekileyo ngaxeshanye:
Isicelo esikhawulezileyo: Abathathi-nxaxheba baqhelisela iingcamango njengoko bezifunda, besakha inkumbulo yemisipha yeendlela ezintsha zokuziphatha.
Uvavanyo lwexesha langempela: Impendulo ekhawulezileyo ngeziphumo zemibuzo okanye iimpendulo zophando ibonisa abaqeqeshi kunye nabathathi-nxaxheba apho ukuqonda kuqinileyo kwaye apho kufuneka khona ingqwalasela engakumbi.
Uvavanyo olukhuselekileyo: Igalelo elingaziwayo livumela abathathi-nxaxheba ukuba bavavanye ingcinga entsha ngaphandle kokoyika umgwebo, nto leyo ibalulekileyo ekuzameni iindlela zobunkokeli ezingaziwayo.
Ukufunda ngoontanga: Ukubona indlela osebenza nabo abaphendula ngayo kwiimeko okanye kwimibuzo kudala ukufunda okutyebileyo kwiimbono ezahlukeneyo.
Ukuqinisa ukugcinwa: Ukuthatha inxaxheba ngokukhutheleyo kudala ukwakheka kwenkumbulo okunamandla kunokuphulaphula ngaphandle kokwenza nantoni na.
Izicelo ezisebenzayo ngokwezakhono
Uphuhliso lokuzazi: Sebenzisa ukujonga ukubetha kwentliziyo ngokungaziwayo kuzo zonke iindibano zocweyo ucele abathathi-nxaxheba ukuba balinganise ukuzithemba kwabo ngezakhono ezahlukeneyo zobunkokeli. Ukungaziwa kukhuthaza ukunyaniseka, ngelixa iziphumo ezihlanganisiweyo zibonisa wonke umntu apho iqela linemfuno zophuhliso oluhlangeneyo khona. Landela ngokuziqhelanisa okujoliswe kuko kwezo ndawo zithile.
Kwizakhono zonxibelelwano: Sebenzisa iiseshoni ze-Q&A ezibukhoma apho abathathi-nxaxheba baziqhelanisa nokuphendula imibuzo engalindelekanga. Sebenzisa amafu egama ukuze ubambe imiyalezo efika kubaphulaphuli ngexesha langempela. Yenza amathuba okubonisa ngempendulo engabonakaliyo ngoko nangoko malunga nokucaca, ukubandakanyeka, kunye nokukholisa.
Ukwenzela izigqibo: Veza iimeko ezinzima kwaye usebenzise uphononongo oluphilayo ukuze uqokelele iimpendulo zokuqala, uze uququzelele ingxoxo yeendlela ezahlukeneyo kwaye uphinde uhlole ukuze ubonise indlela iimbono eziguquka ngayo ngencoko. Oku kubonisa ixabiso lokufaka izimvo ezahlukeneyo ekucingeni ngobuchule.
Kwizakhono zokuqeqesha: Ulwakhiwo lwemisebenzi yokudlala indima apho ababukeli basebenzisa izikali zokulinganisa ukubonelela ngempendulo ethile ngomgangatho wencoko yoqeqesho. Igalelo langempela linceda abathathi-nxaxheba ukuba balinganise indlela abayisebenzisa ngayo ngelixa besekwimo yokuziqhelanisa.
Kwinkokheli yeqela: Yenza imingeni yeqela efuna intsebenziswano ukuze isonjululwe, usebenzisa amavili e-spinner ukwabela iindima kunye nemida ngokungacwangciswanga. Xubusha usebenzisa uphando malunga nokuba yintoni encedileyo okanye ethintele intsebenziswano, ukhuphe izifundo ezisebenza kwimiba yokwenyani yeqela.
Ukulinganisa ukusebenza kakuhle kophuhliso lobunkokeli
Ukulinganisa uqeqesho olusebenzayo kuhamba ngaphaya kophando lolwaneliseko ukuze kuvavanywe utshintsho lokwenyani lokuziphatha kunye nempembelelo yokusebenza. Izixhobo ezisebenzisanayo zivumela amanqanaba ahlukeneyo ovavanyo:
Ukufumana ulwazi: Ii-quizzes ekupheleni kwemodyuli nganye zibonisa ukuba abathathi-nxaxheba bayaziqonda na iingcamango eziphambili. Ukuthelekisa iziphumo zangaphambi kovavanyo kunye neziphumo zasemva kovavanyo kuqinisekisa ukuzuza kokufunda.
Ukuzithemba kwesicelo: Ukuhlolwa rhoqo kwentliziyo okucela abathathi-nxaxheba ukuba balinganise ukuzithemba kwabo besebenzisa izakhono ezithile ukulandelela inkqubela phambili kuyo yonke inkqubo.
Ukuziqhelanisa nokuziphatha: Izikali zokuqwalasela ngexesha lokudlala indima kunye nokulinganisa zibonelela ngedatha ecacileyo malunga nokubonakaliswa kwezakhono, nto leyo edala isiseko sophuhliso oluqhubekayo.
Ingxelo yontanga: Igalelo elingaziwayo elivela koogxa malunga nokusebenza kakuhle kobunkokeli ngaphambi nasemva kweenkqubo zophuhliso lilinganisa utshintsho olubonakalayo lokuziphatha.
Imilinganiselo yokusebenza: Qhagamshelanisa uphuhliso lobunkokeli neziphumo zokusebenza ezifana namanqaku okubandakanyeka kweqela, amazinga okugcinwa kwabasebenzi, kunye nemilinganiselo yemveliso ukubonisa impembelelo yeshishini.
Eyona nto ibalulekileyo kukwakha uvavanyo kumava okufunda ngokwawo endaweni yokulujonga njengomsebenzi owahlukileyo. Xa abathathi-nxaxheba bebona inkqubela yabo ngokulinganisa okuphindaphindiweyo, oko kuqinisa ukuzinikela ekuqhubekeni nophuhliso.
Ukudala iindawo zokufunda ezikhuselekileyo ngokwengqondo
Uphuhliso lobunkokeli lufuna ukuba sesichengeni. Abathathi-nxaxheba kufuneka bavume imida ekhoyo, bazame iindlela zokuziphatha ezingaziwayo, baze babeke emngciphekweni wokungaphumeleli phambi koogxa babo. Ngaphandle kokhuseleko lwengqondo, abantu bayayeka ukusebenzisa iindlela ezikhuselekileyo neziqhelekileyo endaweni yokuphuhlisa izakhono ezintsha ngokwenene.
Uphando oluvela kwiHarvard Business School uprofesa uAmy Edmondson lubonisa ukuba ukhuseleko lwengqondo, inkolelo yokuba awuyi kohlwaywa okanye uhlaziswe ngokuthetha ngezimvo, imibuzo, iinkxalabo, okanye iimpazamo, kudala isiseko sokufunda kunye nokuvelisa izinto ezintsha.
Izixhobo zoqeqesho ezisebenzisanayo zinegalelo kukhuseleko lwengqondo ngeendlela ezahlukeneyo:
Igalelo elingaziwayo: Xa abathathi-nxaxheba benokwabelana ngokunyaniseka ngaphandle kokuchazwa, batyhila imibuzo yokwenyani kunye neenkxalabo ezihlala zifihliwe. Uphando olungaziwa malunga nemingeni yobunkokeli lunceda wonke umntu aqonde ukuba akayedwa ekulweni nezakhono ezithile.
Ubuthathaka obuqhelekileyo: Ukuboniswa esidlangalaleni kweempendulo ezingaziwayo kubonisa uluhlu olupheleleyo lweembono namava akhoyo kwigumbi. Xa abathathi-nxaxheba bebona ukuba uninzi lwabalingane babo babelana ngokungaqiniseki kwabo, ubuthathaka buba yinto eqhelekileyo endaweni yobuthathaka.
Indlela yokusebenza ecwangcisiweyo: Izikhokelo ezicacileyo zokuziqhelanisa nezakhono ezinzima, njengokunika ingxelo eyakhayo okanye ukuba neencoko zokuphendula, nciphisa ixhala malunga nokuba "kuphosakele." Iimeko ezisebenzisanayo ezineenjongo zokufunda ezichaziweyo zidala indawo ekhuselekileyo yokuvavanya.
Ukulungiswa kwangoko kwendlela: Ingxelo yexesha langempela ngokusebenzisa iivoti okanye imibuzo ivumela abaqeqeshi ukuba basombulule ukudideka okanye ukungaqondani ngoko nangoko, nto leyo ethintela abathathi-nxaxheba ekuqiniseni ukuqonda okungafanelekanga.
Ukudala uphuhliso lobunkokeli olukhuselekileyo ngokwengqondo akumnandi nje ukuba nalo; kubalulekile ekutshintsheni indlela yokuziphatha eqhuba impembelelo yentlangano.
Imingeni eqhelekileyo yophuhliso lobunkokeli
Nokuba kukho umxholo oqinileyo kunye nokunikezelwa kweenkonzo okunomdla, iinkqubo zophuhliso lobunkokeli zijongene nemiqobo eqikelelweyo. Ukuqonda le mingeni kunceda abaqeqeshi ukuba bayile iindlela zokungenelela ezisebenzayo ngakumbi:
Umsantsa wokwazi ukwenza izinto
Abathathi-nxaxheba bashiya iiworkshops benamandla kwaye bexhotyiswe ngezicwangciso ezintsha, baze basokole ukuzisebenzisa ngenxa yokungxamiseka kwemisebenzi yemihla ngemihla. Uphando lubonisa ukuba ngaphandle kwenkxaso ecwangcisiweyo yesicelo, malunga ne-90% yokufunda kobunkokeli ayiguquleli kutshintsho oluqhubekayo lokuziphatha.
isisombululo: Yakha ucwangciso lwesicelo ngqo kuqeqesho. Sebenzisa iiseshoni zokugqibela ukuchonga iimeko ezithile apho abathathi-nxaxheba baza kuziqhelanisa nezakhono ezintsha, imiqobo enokubakho, kunye namaqabane oxanduva. Landela ngokuhlola okufutshane okukhumbuza abathathi-nxaxheba ngezibophelelo kunye nokuqokelela idatha malunga nokuba yintoni esebenzayo.
Imingeni yokudlulisa imozulu
Iinkokeli zinokuphuhlisa izakhono ezibalaseleyo ekuqeqesheni kodwa zijongane neenkcubeko zemibutho ezingazixhasi iindlela ezintsha. Xa iinkokeli zibuyela kwiindawo ezivuzayo iindlela zokuziphatha ezindala okanye zijezisa ezintsha, imizamo yotshintsho iyawa ngokukhawuleza.
isisombululo: Bandakanya abaphathi babathathi-nxaxheba kwinkqubo yophuhliso. Baxelele ngomxholo wenkqubo kunye notshintsho olulindelekileyo lokuziphatha. Nika izikhokelo zencoko kubaphathi ukuze baxhase usetyenziso. Cinga ngophuhliso olusekelwe kwiqela apho iinkokeli ezininzi ezivela kumbutho omnye zifunda kunye, zidala inkxaso efanayo kwiindlela ezintsha.
Ukuzithemba ngaphandle kobuchule
Uqeqesho olusebenzisanayo luyakha ngempumelelo ukuzithemba kwabathathi-nxaxheba, kodwa ukuzithemba kukodwa akuqinisekisi ubuchule. Iinkokeli zinokuziva zikulungele ukusebenzisa izakhono ezintsha ngaphandle kokuphuhlisa ubuchule obaneleyo.
isisombululo: Linganisa ukwakha ukuzithemba novavanyo oluyinyani. Sebenzisa imiboniso yezakhono kunye neerubriki ezicacileyo ukuze abathathi-nxaxheba babe nengxelo echanekileyo malunga namanqanaba obuchule bangoku. Yenza iindlela zophuhliso oluqhubekekayo ezakha izakhono ngokwamanqanaba endaweni yokulindela ubuchule emva kokudibana nomntu omnye.
Ubunzima bokulinganisa
Ukubonisa i-ROI kuphuhliso lobunkokeli kusengumngeni kuba iziphumo, ukusebenza kweqela okuphuculweyo, ukubandakanyeka okuphezulu, kunye nenkcubeko eqinileyo yombutho kudla ngokusebenza ixesha elide kwaye izinto ezininzi zichaphazela iziphumo.
isisombululo: Misela amanyathelo asisiseko ngaphambi kweenkqubo zophuhliso kwaye uwalandele rhoqo emva koko. Sebenzisa izalathisi eziphambili ezifana namanqaku empendulo angama-360-degree, ukujonga ukubetha kwentliziyo yokubandakanyeka kweqela, kunye nemilinganiselo yokugcina izinto ukongeza kwizalathisi ezishiyekileyo ezifana nemveliso kunye nengeniso. Qhagamshela uphuhliso lobunkokeli kwiinjongo ezithile zoshishino ukuze umlinganiselo wempembelelo ugxile kwiziphumo ezibalulekileyo kubachaphazelekayo.
Ikamva lophuhliso lobunkokeli
Iimfuno zobunkokeli ziyaqhubeka nokutshintsha njengoko iindawo zomsebenzi zisiba nzima, zisasazeke, kwaye zilawulwa ngetekhnoloji. Kukho iindlela ezahlukeneyo ezichaphazela indlela imibutho ecinga phambili ejongana ngayo nophuhliso lobunkokeli:
Izakhono zobunkokeli ezihlanganisiweyo
Iinkokeli mazibandakanye amalungu eqela ubuso ngobuso kunye namalungu eqela kwi-intanethi ngokufanelekileyo, zidale umanyano kunye nenkcubeko kumgama ophakathi. Oku kufuna ubuchule bezixhobo zonxibelelwano lwedijithali, iindlela zokuncedisa iintlanganiso ezixutyiweyo, kunye namaqhinga okwakha ubudlelwane ngaphandle kokunxibelelana ubuso ngobuso.
Amaqonga oqeqesho olusebenzisanayo avumela abathathi-nxaxheba ukuba baziqhelanise nezakhono zokuncedisa ezixutyiweyo ngokuxuba unxibelelwano ubuso ngobuso kunye nobudlelwane obukude kwanangexesha leendibano zophuhliso. Olu lwazi lufumanekayo lulungiselela ngcono iinkokeli iimeko zokwenyani ezixutyiweyo kunengxoxo yodwa.
Ukufunda okuncinci okuqhubekayo
Inkqubo yobunkokeli yesiqhelo yonyaka inika ithuba lophuhliso oluqhubekayo ngamathuba okufunda amancinci adityaniswe nomsebenzi. Iinkokheli zilindele ngakumbi ukuba izixhobo zophuhliso zifumaneke xa zifuna kwaye apho zizifuna khona endaweni yokuba zicwangciselwe iinyanga kwangaphambili.
Olu tshintsho lukhetha umxholo osebenzisanayo nowemodyuli onokufikelelwa ziinkokeli ngokuzimeleyo kwaye uwusebenzise ngoko nangoko. Iiseshoni ezimfutshane zokwakha izakhono kunye namathuba okuziqhelanisa afakiweyo ahambelana neeshedyuli ezixakekileyo ngelixa kugcinwa amandla ophuhliso.
Uphuhliso lobunkokeli bentando yesininzi
Imibutho iyayiqonda ngakumbi into yokuba izakhono zobunkokeli zibalulekile kuwo onke amanqanaba ombutho, kungekuphela nje kwizikhundla eziphezulu. Abasebenzi abaphambili abakhokela iiprojekthi, abantu abanefuthe elingekho sesikweni ababumba inkcubeko, kunye nabantu ngabanye abanikelayo abaqeqesha oogxa babo bonke bayazuza kwizakhono zobunkokeli.
Olu lawulo lwentando yesininzi lufuna iindlela zophuhliso ezinokwandiswa ezinokufikelela kubaphulaphuli abaninzi ngaphandle kweendleko ezinkulu. Izixhobo zoqeqesho ezisebenzisanayo zivumela amava ophuhliso olusemgangathweni kumaqela amakhulu ngaxeshanye, okwenza ukufikelela kubo bonke abantu kube nokwenzeka.
Ukwenziwa komntu okuqhutywa yidatha
Iinkqubo zobunkokeli eziqhelekileyo ziya zinika ithuba kwiindlela zophuhliso ezenzelwe umntu ngamnye ngokusekelwe kumandla omntu ngamnye, ubuthathaka bakhe, kunye neenjongo zophuhliso. Idatha yovavanyo, uhlalutyo lokufunda, kunye neengcebiso ezisebenzisa i-AI zinceda abafundi bagxile kwiindawo zabo zophuhliso ezibaluleke kakhulu.
Amaqonga asebenzisanayo alandelela iimpendulo zabathathi-nxaxheba, inkqubela phambili, kunye nesicelo kudala imithombo yedatha etyebileyo yokwenza ngokwezifiso. Abaqeqeshi banokubona ngqo apho abantu kunye namaqela bafuna khona inkxaso eyongezelelweyo kwaye bahlengahlengise umxholo ngokufanelekileyo.
Isiphelo: Izakhono zobunkokeli njengobuchule bokuququzelela
Ukuphuhlisa izakhono zobunkokeli akupheleli nje ekuphuhliseni umntu ngamnye; kukwakha ubuchule bokuhlela obuhlanganayo ngokuhamba kwexesha. Xa unceda inkokeli enye ukuba iphucule izakhono zayo zokuqeqesha, iphuhlisa amalungu amaninzi eqela ngempumelelo. Xa uqinisa ingcinga yobuchule kubaphathi abaphakathi, onke amasebe ahambelana ngcono nesikhokelo sombutho.
Uphuhliso lobunkokeli olusebenzayo luthatha indlela ecwangcisiweyo: izikhokelo ezicacileyo zobuchule, amava okufunda abandakanyayo adibanisa ulwazi kunye nokusebenza, ukhuseleko lwengqondo oluvumela ukukhula kokwenyani, kunye neenkqubo zokulinganisa ezibonisa impembelelo.
Izixhobo zoqeqesho ezisebenzisanayo azithathi indawo yomxholo oqinileyo kunye nokuncedisa okunobuchule, kodwa ziyaziphucula kakhulu zombini. Xa abathathi-nxaxheba bebandakanyeka ngenkuthalo kwiingcamango, beziqhelanisa neendlela ezintsha zokuziphatha kwiindawo ezikhuselekileyo, kwaye befumana impendulo ngoko nangoko malunga nokusetyenziswa kwazo, ukufunda kuyanamathela. Isiphumo asikokwaneliswa nje kuphela ngabathathi-nxaxheba kwiworkshop kodwa ziinkokeli ezisebenzayo ngokwenene eziguqula amaqela kunye nemibutho yazo.
Njengoko uyila inyathelo lakho elilandelayo lophuhliso lobunkokeli, cinga ngendlela oza kudala ngayo kungekuphela nje ukudluliselwa kolwazi kodwa notshintsho lokuziphatha. Abathathi-nxaxheba baza kuziqhelanisa njani izakhono ezintsha? Baza kwazi njani ukuba basebenzisa iingcamango ngokuchanekileyo? Baza kulinganisa njani ukuba uphuhliso luguqulela ekuphuculeni ukusebenza?
Iimpendulo zale mibuzo zimisela ukuba uqeqesho lwakho lobunkokeli ludala umdla wexeshana okanye impembelelo ehlala ixesha elide. Khetha ukubandakanyeka, khetha ukusebenzisana, kwaye ukhethe umlinganiselo. Iinkokeli oziphuhlisayo kunye nemibutho abayikhonzayo ziya kubonisa umahluko.
Imibuzo ebuzwa qho
Zeziphi izakhono zobunkokeli ezibaluleke kakhulu?
Uphando luhlala luchonga ubuchule obuphambili bobunkokeli njengezona zibalulekileyo: ukuzazi, unxibelelwano olusebenzayo, ubukrelekrele beemvakalelo, ukucinga ngobuchule, kunye nokukwazi ukuphuhlisa abanye. Nangona kunjalo, izakhono ezithile ezibalulekileyo zixhomekeke kumxholo. Iinkokeli ezisakhulayo zizuza kakhulu kukwazi ukuziqonda nophuhliso lonxibelelwano, ngelixa iinkokeli eziphezulu zifuna ukucinga ngobuchule obuqinileyo kunye nokutshintsha ubuchule bobunkokeli. Uphando olubanzi lweZiko lobuNkokheli boBuchule lugxininisa ukuba iinkokeli ezilungileyo zigqwesa kwiinkalo ezininzi zobuchule kunokuxhomekeka kumandla elinye elilawulayo.
Ngaba izakhono zobunkokeli zingafundwa, okanye ngaba iinkokeli ziyazalwa?
Imvumelwano yesayensi icacile: izakhono zobunkokeli ziphuhliswa ngokuziqhelanisa namava, nangona abanye abantu beqala ngeenzuzo zendalo. Uphando oluvela kwiGallup lubonisa ukuba malunga ne-10% yabantu babonisa italente yobunkokeli yendalo, ngelixa abanye abangama-20% banamandla amakhulu avulwa luphuhliso olucwangcisiweyo. Ngokubalulekileyo, uqeqesho lobunkokeli olusebenzayo, uqeqesho, kunye namava omsebenzi akha izakhono eziqhuba ukusebenza kobunkokeli nokuba baqala phi na. Imibutho etyala imali kwiinkqubo zophuhliso lobunkokeli olucwangcisiweyo ibona uphuculo olulinganisekayo ekusebenzeni kobunkokeli kunye nokusebenza kweqela.
Kuthatha ixesha elingakanani ukuphuhlisa izakhono zobunkokeli?
Uphuhliso lobunkokeli luhambo oluqhubekayo endaweni yokuba yindawo ekuyiwa kuyo. Ubuchule obusisiseko kwizakhono ezithile ezifana nokumamela ngokuzimisela okanye ukudlulisela abanye abantu bunokuphuhliswa kwiiveki ezimbalwa emva kokuziqhelanisa nokunika ingxelo. Nangona kunjalo, ubuchule bobuchule bobunkokeli obuntsonkothileyo njengokucinga ngobuchule okanye ukutshintsha ubunkokeli budla ngokufuna iminyaka yamava ahlukeneyo kunye nokufunda okuqhubekayo. Uphando malunga nophuhliso lobungcali lubonisa ukuba iiyure ezili-10,000 zokuziqhelanisa ngabom kudala ukusebenza kwinqanaba lobungcali, nangona ubuchule bokusebenza bukhula ngokukhawuleza kakhulu. Eyona nto ibalulekileyo kukuphatha uphuhliso lobunkokeli njengento eqhubekayo kunokuba ibe yinto eyenzeka ngamaxesha athile, ukwakha izakhono ngokuthe ngcembe kulo lonke umsebenzi wakho.
Yintoni umahluko phakathi kobunkokeli nolawulo?
Ulawulo lugxile ekucwangciseni, ekuququzeleleni nasekuququzeleleni izixhobo zokuphumeza iinjongo zokusebenza ngokufanelekileyo. Ubunkokeli bugxile ekubekeni ulwalathiso, ukulungelelanisa abantu ngokwembono, kunye nokukhuthaza ukuzinikela kwiinjongo ezifanayo. Zombini zibalulekile kwimpumelelo yombutho. Abaphathi abanamandla abangenazo izakhono zobunkokeli banokufikelela kwiziphumo zexesha elifutshane kodwa bazabalaze ukubandakanya amaqela okanye bahambe ngotshintsho. Iinkokeli zendalo ezingenazo izakhono zolawulo zinokukhuthaza abantu ukuba bafikelele kwimbono kodwa basilele ukwenza ngokufanelekileyo. Iinkokeli zombutho ezisebenza kakuhle zidibanisa zombini izakhono, zazi ukuba kufuneka zilawule nini iinkqubo kwaye kufuneka zikhokele nini abantu.
Abaqeqeshi bangayivavanya njani ngempumelelo izakhono zobunkokeli?
Uvavanyo olusebenzayo ludibanisa imithombo emininzi yedatha kumanqanaba ahlukeneyo. Uvavanyo lolwazi luqinisekisa ukuba abathathi-nxaxheba bayaqonda iingcamango eziphambili zobunkokeli. Ukuboniswa kwezakhono ngexesha lokudlala indima kunye nokulinganisa kubonisa ukuba bangazisebenzisa na iingcamango kwiimeko eziyinyani. Impendulo ye-360-degree evela kubaphathi, oontanga, kunye neengxelo ezithe ngqo zilinganisa ukusebenza kobunkokeli okubonwayo ngaphambi nasemva kweenkqubo zophuhliso. Okokugqibela, imilinganiselo yeshishini efana namanqaku okubandakanyeka kweqela, amazinga okugcinwa, kunye neziphumo zokusebenza zibonisa ukuba izakhono zobunkokeli eziphuculweyo ziguqulela kwimpembelelo yombutho. Iindlela zovavanyo eziqinileyo zilandelela zonke ezi nkalo ngokuhamba kwexesha kunokuxhomekeka kuyo nayiphi na indlela enye.
