What are the factors that primarily affect employee satisfaction survey? Check out the best guide in 2023!!
Many types of research indicate that income, the nature of professionals, company culture, and compensation are among most significant factors that impacts job satisfaction. For example, “Organizational culture impacts job satisfaction by 42%“, according to PT Telkom Makassar Regional Office. However, that might not be totally true for some specific companies.
Therefore, it is important for each company to conduct employee satisfaction surveys frequently to identify what reasons lie behind their low employee satisfaction towards job role and company. However, there are many types of employee satisfaction surveys and each one will have a certain approach. So, in this article, you will learn an effective way to conduct employee satisfaction surveys with high response rate and high engagement level.
Table of Contents
What is an Employee Satisfaction Survey?
An Employee Satisfaction Survey is a type of survey that is used by employers to gather feedback from their employees about their job satisfaction and overall workplace experience. The goal of these surveys is to identify areas where the organization is doing well, as well as areas where improvements can be made to enhance employee satisfaction and engagement.
Why is the Employee Satisfaction Survey important?
The results of an Employee Satisfaction Survey can be used to inform decisions about policies, procedures, and programs that impact the workplace and the employee experience. By addressing areas where employees may be dissatisfied or experiencing challenges, organizations can improve employee morale and engagement, which can lead to increased productivity and retention.
Different Types of Employee Satisfaction Surveys and Examples
General Employee Satisfaction Surveys
These surveys aim to measure overall employee satisfaction with their job, work environment, and the organization as a whole. Questions may cover topics such as job satisfaction, work-life balance, career development opportunities, compensation, and benefits. These surveys help organizations identify areas of improvement and take necessary actions to retain their employees.
There are examples of employee job satisfaction questionnaire as follows:
- On a scale of 1-10, how satisfied are you with your job overall?
- On a scale of 1-10, how satisfied are you with your work environment overall?
- On a scale of 1-10, how satisfied are you with the organization as a whole?
- Do you feel your work is meaningful and contributes to the organization’s goals?
- Do you feel like you have enough autonomy and authority to perform your job effectively?
- Do you feel like you have opportunities for career development?
- Are you satisfied with the training and development opportunities provided by the organization?
Onboarding and Exit Surveys
Onboarding and Exit Surveys are two types of employee satisfaction surveys that can provide valuable insights into an organization’s recruitment and retention strategies.
Onboarding Surveys: Onboarding surveys are typically conducted during a new employee’s first few weeks on the job to assess their experience during the onboarding process. The survey aims to figure out areas for enhancement in the onboarding process to assist new employees feel more engaged, connected, and successful in their new role.
Here are some example questions for an Onboarding Survey:
- How satisfied are you with your orientation process?
- Did your orientation provide you with a clear understanding of your role and responsibilities?
- Did you receive adequate training to perform your job effectively?
- Did you feel supported by your manager and colleagues during your onboarding process?
- Are there any areas of your onboarding process that could be improved?
Exit Surveys: On the other hand, Exit surveys or Off-boarding surveys will be useful when HR wants to identify reasons for an employee to leave the organization. The survey may include questions about the employee’s overall experience working for the organization, reasons for leaving, and suggestions for refinements.
Here are some example questions for an Exit Survey:
- Why have you decided to leave the organization?
- Were there any specific incidents that contributed to your decision to leave?
- Did you feel like your skills and abilities were being fully utilized in your role?
- Did you feel like you had adequate opportunities for career development?
- Is there anything the organization could have done differently to keep you as an employee?
Pulse surveys are shorter, more frequent surveys that aim to gather quick feedback from employees on specific topics or events, such as after a company-wide change or following a training program.
In the Pulse surveys, there are a limited number of questions that can be completed quickly, often taking just a few minutes to finish. The results of these surveys can be used to identify areas of concern, track progress on goals, and assess the overall sentiment of employees.
You can check these following questions as employee satisfaction survey examples:
- How satisfied are you with the support provided by your manager?
- Do you feel like your workload is manageable?
- Are you satisfied with the communication within your team?
- Do you feel like you have the necessary resources to perform your job effectively?
- How well do you understand the company’s goals and objectives?
- Is there anything you would like to see changed in the workplace?
360-Degree Feedback Surveys
360-Degree Feedback Surveys are a type of employee satisfaction survey that are designed to gather feedback from multiple sources, including the employee’s manager, peers, subordinates, and even external stakeholders.
Here are some example questions for a 360-Degree Feedback Survey:
- How effectively does the employee communicate with others?
- How well does the employee collaborate with team members?
- Does the employee demonstrate effective leadership skills?
- How well does the employee handle conflict and problem-solving?
- Does the employee demonstrate a commitment to the organization’s goals and values?
- Is there anything the employee could do differently to improve their performance?
Diversity, Equity, and Inclusion (DEI) Surveys:
Diversity, Equity, and Inclusion (DEI) Surveys are a type of employee satisfaction survey that are designed to assess the organization’s progress towards promoting diversity, equity, and inclusion in the workplace.
Focusing on assessing employees’ perceptions of the organization’s commitment, DEI questions would cover topics such as workplace culture, hiring and promotion practices, training and development opportunities, and policies and procedures related to diversity, equity, and inclusion.
Here are some job satisfaction questionnaire sample for a DEI Survey:
- How well does the organization promote a culture of diversity, equity, and inclusion?
- Do you feel like the organization values diversity and actively seeks to promote it?
- How well does the organization handle incidents of bias or discrimination?
- Do you feel like the organization provides adequate training and support to promote diversity, equity, and inclusion?
- Have you witnessed or experienced any incidents of bias or discrimination in the workplace?
- Is there anything the organization could do differently to promote diversity, equity, and inclusion?
Tips to Conduct Employee Satisfaction Survey successfully
Clear and concise communication
It’s important to clearly communicate the purpose of the survey, what it will be used for, and how the results will be collected and analyzed.
Anonymity and confidentiality
Employees should feel comfortable and confident in providing honest and candid feedback without fear of repercussions or retaliation.
Relevant and meaningful questions
The survey questions should be relevant to the employees’ experience and focus on key areas such as compensation, benefits, work-life balance, job satisfaction, career development, and management.
Choosing the right time to conduct the survey is also significant too, in particular, after a major change or event, or after a significant period of time has passed since the last survey.
Adequate participation is necessary to ensure that the results are representative of the entire workforce. To encourage participation, it may be helpful to offer incentives or rewards for completing the survey.
The survey results should be analyzed and used to identify areas for improvement and develop actionable plans to address any issues or concerns raised by the employees.
Regular follow-up is vital to show employees that their feedback is valued and that the organization is committed to improving their work environment and addressing their concerns.
Employee satisfaction measurement tools
Surveys can be conducted using paper questionnaires, online surveys, or through interviews. So you can decide which kind of method can be used at a time to achieve the best outcomes.
It is one of the most essential parts of conducting job surveys successfully. You can ask for help from online survey tools, for example, AhaSlides to make your survey well-organized and appealing-looking, which can improve the response rate and engagement.
Using survey tools like AhaSlides will benefit you in terms of efficacy. AhaSlides provides real-time analytics and reporting, allowing you to track the responses to your survey and analyze the results. You can use this data to identify areas of concern and develop strategies to improve employee satisfaction and engagement.
The Bottom Line
In summary, Employee Satisfaction Surveys or Job Surveys can provide valuable insights into the employee experience and help employers to create a positive and supportive workplace culture. By addressing areas of concern and implementing strategies to improve employee satisfaction, employers can create a more engaged and productive workforce.
AhaSlides offers a variety of survey templates to choose from, such as employee satisfaction surveys, off-boarding surveys, general training feedback, and more. Choose the template that best fits your needs or start from scratch.