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SaaS Sales 101 | Best Models and Techniques You Need To Know | 2024 Reveal

SaaS Sales 101 | Best Models and Techniques You Need To Know | 2024 Reveal


Jane Ng 17 Jan 2024 7 min read

In today’s digital age, with the rapid growth of the SaaS industry, the competition is fierce, and the stakes are high. So how to make your software stand out in a crowded market with so many SaaS options available? The key to success lies in effective SaaS sales strategies.

In this blog post, we’ll explore the world of SaaS Sales and share our top techniques for optimizing your sales strategy that drives growth and success.


What does SaaS stand for? Software as a service
What is an example of SaaS sales? Netflix
When did Salesforce become SaaS?1999
Overview of SaaS Sales

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What Is SaaS Sales?

What Is SaaS? 

SaaS stands for Software-as-a-Service. It is a model of software delivery in which a third-party provider hosts applications and makes them available to customers over the Internet. It means that instead of buying and installing software on your own devices, you can access the software through a web browser or mobile app and pay a recurring fee to the provider for access to the software and associated services.

SaaS has become increasingly popular in recent years due to its many benefits, including lower upfront costs, scalability, ease of use, and automatic updates. Some well-known examples of SaaS include Salesforce, Netflix, Microsoft Office 365, and Google Workspace. 

Development of the SaaS Market Over Years. Source: AscendiX

According to, the size of the global SaaS market was valued at $237.4 billion in 2022. And it is predicted to grow to USD $363.2 billion in 2025.

So the competition in this market will be fierce, and sales are the lifeblood of these SaaS companies.

What Is SaaS Sales? 

The process of selling SaaS products to customers is known as SaaS sales.

It differs from other types of sales because it involves selling a subscription-based software solution and not a physical product or a one-time service. Here are some key differences:

  • Longer sales cycle: The software is often a more significant investment for the customer and requires more consideration and evaluation before making a purchase decision.
  • Technical knowledge: To sell SaaS products effectively, you need to understand the product’s technical features deeply and know how they solve the customer’s problems. This also requires the ability to explain complex features in simple terms.
  • Relationship building: SaaS sales involve ongoing customer relationships, so building a strong relationship with the customer is critical. This requires building trust and providing ongoing support and assistance to ensure customer satisfaction.
  • Subscription-based pricing: Unlike other types of sales, SaaS sales involve a subscription-based pricing model. It means that the customer is committing to a long-term relationship with the software provider, so you need to demonstrate the continued value of the software and how it will benefit the customer in the long run.

SaaS Sales requires technical knowledge, consultative selling, relationship building, and patience. As a salesperson, you need to be able to understand the customer’s needs and provide ongoing support to ensure customer satisfaction and retention.

Image: freepik

3 Types Of SaaS Sales Models

Here are the most 3 common types of SaaS sales models:

Self-Service Model

The self-service model is a type in which customers can sign up for and start using a product without interaction with a salesperson. This model typically involves a low-touch sales approach, with the product promoted via channels such as social media, email campaigns, or content marketing. 

For the self-service model, the target customers are typically small to medium sized businesses or individuals looking for a simple, easy-to-use, cost-effective solution. The self-service model is also suitable for products with a low price point, such as project management tools, social media management software, or online design tools. Customers can usually access the product for free or for a low price and may be able to upgrade to a paid plan later on. 

Examples of companies that use this model include Canva, Slack, and Trello.

Transactional Sales Model

This model requires a higher level of interaction and support from the sales team. While customers can still make a purchase online, the sales team is more involved in the process, providing instructions and answering questions.

The target customers for the transactional sales model are larger businesses or organizations. They are looking for a solution that can be tailored to their specific needs and require more personalized attention from the sales team. This model is suitable for products with a higher price, such as enterprise resource planning (ERP) software, customer relationship management (CRM) software, or marketing automation tools.

Companies using this model include Zoom, Dropbox, and HubSpot.

Image: freepik

Enterprise Sales Model

This model is used by SaaS companies that provide high-value, complex, and customizable products that require a more consultative sales approach. This model has longer sales cycles and requires a high expertise level and resources from the sales team. In addition, it also needs a high level of collaboration between the sales team and other departments, such as customer support, product development, and implementation services.

Enterprise sales targets large organizations and corporations with complex requirements and a significant budget. These customers may require a customized solution and detailed support and training.

Examples of companies that use this model include Salesforce, Workday, and Adobe.

Best 4 SaaS Sales Techniques 

Focus On The Value

Focus on what value your product brings to customers instead of just figuring out how to sell it. It means emphasizing the benefits it provides potential customers and how it can solve specific problems. This is in contrast to just listing out the features of the product, which may not resonate with potential customers if they don’t understand how it can help them.

To effectively focus on the value, you might use this process:

  • Identify the pain points of your target audience => Understand their needs and motivations => Figure out how your SaaS product can address those issues.
  • For example, if your SaaS product is a project management tool, don’t just list out its features such as task management and Gantt charts. Instead, highlight how it can improve team collaboration, increase productivity, and help deliver projects on time and within budget.

Offer A Valuable Free Trial 

Offering a free trial or demo of your SaaS product is a powerful sales technique that can help potential customers experience the value it provides firsthand. 

By providing your customers with an opportunity to try out your product before committing to a purchase, they can see the product in action and understand how it can help solve their problems. This hands-on experience can be very persuasive and help to build trust and confidence in your brand. 

In addition, a free trial or demo can be an effective way to generate leads and convert them into paying customers. 

Image: freepik

Provide Excellent Customer Service

SaaS sales don’t end with the sale itself. It is essential to continue providing excellent customer support even after the post-purchase. Doing so can build a loyal customer base that will be more likely to continue using your product and even refer it to others.

Here are some tips to provide excellent customer service:

  • Keep in touch with trial users. By asking trial users for their thoughts on the product, you can gain valuable insights into what is working well and where there may be room for improvement.
  • Be responsive and timely when addressing customer inquiries or concerns. It means having a dedicated customer support team that is trained to handle customer issues quickly and effectively.
  • Be friendly, patient, and empathetic when interacting with customers. This can help build trust and establish a positive relationship with customers that can increase loyalty and referrals.
  • Solicit customer feedback and use it to improve your product and service offerings. By listening to your customers and making changes based on their feedback, you can show them you are committed to providing the best possible service and value.

Upsell And Cross-Sell

Upselling and cross-selling are two techniques that can help SaaS companies increase revenue from their existing customer base.

Upselling involves offering customers a higher-tiered version of your product that includes additional features or functionality. 

  • For example, if a customer is on your basic plan, you could upsell them to a premium plan that has more advanced features.

Conversely, cross-selling involves offering customers complementary products or services that enhance the value of their existing purchases. 

  • For example, if a customer subscribes to your project management software, you could cross-sell them a time-tracking tool that integrates with your software.

Both upselling and cross-selling can increase the value of each sale and help you build deeper relationships with your customers. However, it’s important to be mindful of the timing and approach to these techniques. 

You must ensure that your offers are relevant to the customer and their needs and avoid being too pushy or aggressive in your sales approach.

Key Takeaways

SaaS sales is a field that requires a specific set of strategies to succeed. Understanding the different SaaS sales models and techniques can help your sales teams tailor their approach to customer segments. 

AhaSlides can also be a powerful tool for training sales teams on effective SaaS sales techniques. With interactive presentation features and templates, AhaSlides can help sales professionals create engaging and informative training materials that are more likely to be retained and applied in practice. 

Frequently Asked Questions

What is the SaaS sales?

SaaS sales is the process of selling software-as-a-service products to customers, typically through a subscription model.

What is B2B vs SaaS sales?

B2B sales refer to business-to-business sales, which can include SaaS sales.

Is SaaS B2B or B2C?

SaaS can be both B2B and B2C, depending on the target market and customer.

Ref: Hubspot