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Chick-fil-A Appearance & Service Standards Quiz

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120 slides

Nolan Bowsher

Chick-fil-A's Appearance & Apparel Standards cover nametags, permissible jewelry, uniforms, and grooming. Team Members represent the brand and must adhere to guidelines for professionalism.

Slides (120)

1 - Pick Answer Why do Team Members play a critical role in Chick-fil-A’s brand?

1. They design menus
2. They approve marketing
3. They represent the brand to the public
4. They own the company
2 - Pick Answer The Appearance & Apparel Standards are:

1. Optional
2. Required minimum standards
3. Temporary rules
4. Suggestions
3 - Pick Answer Which facial hair style is permitted?

1. Handlebar mustache
2. Short, neatly groomed beard
3. Chinstrap
4. Neck scruff
4 - Pick Answer Which item is acceptable for Senior Leadership?

1. Denim jeans
2. Athletic shorts
3. Sweatpants
4. Khakis
5 - Pick Answer Operators may create policies that are:

1. Less strict than the standards
2. More stringent than the standards
3. Unenforceable
4. Opposite of the standards
6 - Pick Answer Team Members must follow:

1. Local restaurant appearance policies
2. Other restaurants’ policies
3. Personal preferences
4. Only corporate policies
7 - Pick Answer If local law conflicts with the standards, Team Members follow:

1. The Operator’s preference
2. The less strict rule
3. The more stringent requirement
4. The oldest policy
8 - Pick Answer A Team Member may request an accommodation because of:

1. Shift preference
2. Religion, disability, or pregnancy
3. Favorite color
4. Transportation issues
9 - Pick Answer Who may officially speak on behalf of Chick-fil-A?

1. Any manager
2. Authorized individuals only
3. Anyone in uniform
4. Any Team Member
10 - Pick Answer Uniforms may NOT be used as a platform for:

1. Team recognition
2. Personal advocacy implying brand endorsement
3. Work activities
4. Training
11 - Pick Answer When expressing personal opinions while identified as a Team Member, those opinions must be:

1. Posted online
2. Written down
3. Approved by corporate
4. Clearly identified as personal views
12 - Pick Answer Chick-fil-A logos may not be used for:

1. Commercial benefit of another business
2. Restaurant operations
3. Recruiting
4. Employee training
13 - Pick Answer Team Members at franchised locations are employees of:

1. Truett’s Group
2. Chick-fil-A, Inc.
3. Their Operator or Licensee
4. Supply Central
14 - Pick Answer The standards support Chick-fil-A’s strategy of:

1. Faster Service Daily
2. Winning Hearts Every Day
3. One Team One Goal
4. Serve More Guests
15 - Pick Answer Team Members represent the Chick-fil-A brand:

1. Only during shifts
2. Only in the restaurant
3. When wearing the uniform, on or off shift
4. Only when serving Guests
16 - Pick Answer Rings are limited to:

1. Plain bands without gemstones or pearls
2. Wedding rings only
3. Any metal ring
4. Any ring under $100
17 - Pick Answer When rings are worn in food prep areas:

1. They must be removed
2. They must be taped
3. Nothing additional is required
4. Gloves must be worn over them
18 - Pick Answer Necklaces must be:

1. Worn outside shirts
2. Visible at all times
3. Decorative
4. Tucked inside clothing
19 - Pick Answer Bracelets in food prep areas:

1. Are encouraged
2. Must be removed or kept in pockets
3. Require gloves
4. Are allowed anytime
20 - Pick Answer Permitted earrings are:

1. Hoops
2. Dangling earrings
3. Simple metal studs
4. Gauges
21 - Pick Answer How many nostril piercings are permitted?

1. One
2. Two
3. Unlimited
4. None
22 - Pick Answer Which facial piercing is permitted?

1. Single nostril piercing
2. Septum ring
3. Eyebrow ring
4. Lip ring
23 - Pick Answer Band-aids may be worn over piercings:

1. Always
2. Only in BOH
3. Only with approval
4. Never
24 - Pick Answer Visible ear gauges are:

1. Allowed for managers
2. Encouraged
3. Permitted
4. Not permitted
25 - Pick Answer Decorative dental grills:

1. Must not be visible
2. Are encouraged
3. Are allowed in BOH
4. Are required for events
26 - Pick Answer Wristwatches in food prep areas are:

1. Optional
2. Not permitted
3. Allowed with gloves
4. Required
27 - Pick Answer Smartwatches in food prep areas are:

1. Not permitted
2. Encouraged
3. Required
4. Allowed
28 - Pick Answer Headphones in the restaurant are:

1. Allowed in BOH
2. Allowed while cleaning
3. Allowed during breaks
4. Not permitted
29 - Pick Answer Team Members are expected to maintain:

1. Expensive grooming products
2. Good personal hygiene
3. Fashion trends
4. Personal branding
30 - Pick Answer Perfume and cologne should be:

1. Kept to a minimum
2. Reapplied hourly
3. Required
4. Strongly noticeable
31 - Pick Answer False eyelashes are:

1. Always prohibited
2. Always required
3. Subject to Operator discretion and health rules
4. Required for FOH
32 - Pick Answer Hair restraints are intended to:

1. Match uniforms
2. Hold hats in place
3. Improve appearance only
4. Prevent loose hair from contaminating food
33 - Pick Answer Hair that falls around the face must be:

1. Restrained and tied back
2. Dyed
3. Shaved
4. Covered with jewelry
34 - Pick Answer Hair accessories used for restraint may not contain:

1. Fabric
2. Plastic
3. Elastic
4. Jeweled or beaded parts that could come loose
35 - Pick Answer Which hairstyle is NOT permitted?

1. Professional fade
2. Mohawk
3. Bun
4. Ponytail
36 - Pick Answer Shaved words or logos in hair are:

1. Permitted for events
2. Not permitted
3. Required for leaders
4. Encouraged
37 - Pick Answer Hair color must be:

1. Naturally occurring hues
2. Any color
3. Neon shades
4. Team colors only
38 - Pick Answer Which hair color is NOT permitted?

1. Gray
2. Brown
3. Blue
4. Blonde
39 - Pick Answer Maximum facial hair length is:

1. Unlimited
2. ¼ inch
3. ½ inch
4. 1 inch
40 - Pick Answer Facial hair must be:

1. Long
2. Neatly groomed with defined lines
3. Decorative
4. Hidden
41 - Pick Answer A beard net is required when facial hair exceeds:

1. ¼ inch
2. 1 inch
3. ½ inch
4. ⅛ inch
42 - Pick Answer Fingernails must:

1. Not extend beyond fingertips
2. Extend beyond fingertips
3. Be at least ¼ inch long
4. Be painted red
43 - Pick Answer If nail polish is worn while handling food:

1. It is prohibited
2. Nothing additional is required
3. Food service gloves must be worn
4. A manager must approve it
44 - Pick Answer False fingernails are:

1. Allowed with gloves
2. Permitted
3. Allowed for leaders
4. Not permitted
45 - Pick Answer Fingernail gems are:

1. Permitted
2. Not permitted
3. Allowed on weekends
4. Allowed in FOH
46 - Pick Answer Visible tattoos are prohibited on the:

1. Hands
2. Face and neck
3. Arms
4. Legs
47 - Pick Answer A visible tattoo containing profanity must be:

1. Highlighted
2. Covered or removed from view
3. Approved by Guests
4. Ignored
48 - Pick Answer Required uniform shirts must come from:

1. Amazon
2. Any clothing store
3. Walmart
4. TeamStyle™
49 - Pick Answer Uniforms should be:

1. Loose-fitting
2. Wrinkled
3. Decorative
4. Clean, wrinkle-free, and in good condition
50 - Pick Answer Clothing that is excessively loose is prohibited because it may:

1. Increase sales
2. Reduce visibility
3. Improve comfort
4. Contact food or equipment
51 - Pick Answer Team Members should avoid touching:

1. Menus
2. Registers
3. Their clothing or apron while handling food
4. Drink carriers
52 - Pick Answer A Team Member may alter a uniform garment:

1. To improve fit without changing style
2. To remove sleeves
3. To change the style
4. To add decorations
53 - Pick Answer Polo shirts must have at least:

1. All buttons fastened
2. One button fastened
3. Two buttons fastened
4. No buttons fastened
54 - Pick Answer Most uniform shirts must be:

1. Modified
2. Tucked in
3. Untucked
4. Rolled up
55 - Pick Answer Undershirts are:

1. Required
2. Seasonal
3. Prohibited
4. Optional
56 - Pick Answer Undershirts may not have:

1. Cotton fabric
2. Long sleeves
3. Crew necks
4. Graphics or patterns visible through the uniform
57 - Pick Answer Team Members must wear a Chick-fil-A nametag:

1. During training only
2. Only in FOH
3. At all times in the restaurant
4. Only during inspections
58 - Pick Answer Nametags are worn on the:

1. Right chest
2. Sleeve
3. Collar
4. Left chest
59 - Pick Answer The required nametag is:

1. Metal Chick-fil-A brand nametag
2. Magnetic only
3. Paper
4. Plastic
60 - Pick Answer The first line of a nametag should display:

1. Full legal name
2. Employee number
3. First name
4. Last name
61 - Pick Answer Why are full last names generally not displayed?

1. Cost savings
2. Team Member safety
3. Printing limitations
4. Uniform appearance
62 - Pick Answer How many approved nametag additions may be worn at one time?

1. Unlimited
2. Three
3. Two
4. One
63 - Pick Answer Political pins on uniforms are:

1. Encouraged
2. Permitted
3. Not permitted
4. Required during elections
64 - Pick Answer Buttons that advertise another business are:

1. Allowed with approval
2. Not permitted
3. Encouraged
4. Allowed
65 - Pick Answer Nametags must follow Chick-fil-A Visual Identity Standards, including:

1. Comic Sans
2. Helvetica
3. Arial Black
4. Times New Roman
66 - Pick Answer Nametag text should be:

1. Regular weight
2. Bold
3. Italicized
4. Underlined
67 - Pick Answer Pants should be hemmed to:

1. Cover shoes completely
2. Mid-calf
3. Touch the floor
4. Prevent dragging and fraying
68 - Pick Answer Cuffed pants are:

1. Allowed for leaders
2. Required
3. Not permitted
4. Recommended
69 - Pick Answer Shorts may be worn by:

1. BOH Team Members only
2. Everyone
3. Outside-role Team Members and delivery drivers
4. Cashiers only
70 - Pick Answer When wearing shorts, Team Members must also wear:

1. Suspenders
2. Apron
3. TeamStyle™ belt
4. Tie
71 - Pick Answer Shoes worn inside the restaurant must be:

1. Slip-resistant black shoes
2. Sandals
3. Running shoes
4. White athletic shoes
72 - Pick Answer Restaurant shoes must have:

1. Open toes
2. Mesh uppers
3. Decorative designs
4. Closed heels and toes
73 - Pick Answer Shoe uppers should be:

1. Leather or synthetic non-cloth
2. Knit
3. Cloth
4. Canvas
74 - Pick Answer Drive-Thru Team Members should wear:

1. Sandals
2. Steel-toe boots
3. Composite or aluminum toe shoes
4. Dress shoes
75 - Pick Answer Shoe laces should be:

1. Untied
2. Hidden inside shoes
3. Decorative
4. Tied properly
76 - Pick Answer If caps or visors are worn, they must be:

1. Worn sideways
2. Worn forward above the eyebrows
3. Tilted
4. Worn backward
77 - Pick Answer Chef hats may be worn:

1. Anytime
2. Only outdoors
3. By managers only
4. Only with a chef coat
78 - Pick Answer Religious head coverings may be worn through:

1. Customer approval
2. Corporate sponsorship
3. A reasonable accommodation
4. Team vote
79 - Pick Answer Preferred colors for accommodated religious head coverings include:

1. Rainbow patterns
2. Neon green
3. Navy, gray, red, cream, or white
4. Metallic gold
80 - Pick Answer The bill of a cap should allow:

1. Sunglasses only
2. Eyes to be clearly visible
3. Complete face coverage
4. No visibility requirement
81 - Pick Answer Team Members working outside must wear:

1. Red vest
2. White vest
3. ANSI Type O Class 1 reflective safety wear
4. Apron only
82 - Pick Answer The required safety wear color is:

1. Black
2. Orange
3. Fluorescent yellow
4. Blue
83 - Pick Answer Reflective safety wear must provide:

1. Front visibility only
2. 360-degree coverage
3. Shoulder visibility only
4. Back visibility only
84 - Pick Answer Face coverings are:

1. Optional unless required by law
2. Required only outdoors
3. Always required
4. Prohibited
85 - Pick Answer Approved face coverings must come from:

1. Amazon
2. TeamStyle collection
3. Walmart
4. Any retailer
86 - Pick Answer Outerwear worn as part of the uniform must come from:

1. Any sporting goods store
2. Employee choice
3. Local retailers
4. TeamStyle™
87 - Pick Answer Long sleeves worn under TeamStyle polos must be:

1. Black or white
2. Gray only
3. Any color
4. Red or navy
88 - Pick Answer Which item should NOT be shared among Team Members?

1. Heavy coats
2. Scarves
3. Ski pants
4. Parkas
89 - Pick Answer Shared outerwear should ideally be cleaned:

1. Weekly
2. Yearly
3. Daily
4. Monthly
90 - Pick Answer Restaurant Leaders are required to wear:

1. Business suits
2. Personal clothing
3. Approved TeamStyle apparel
4. T-shirts
91 - Pick Answer Senior Leadership follows what attire standard?

1. Casual Friday
2. Elevated Business Casual
3. Formal Business
4. Athletic Casual
92 - Pick Answer Which item is acceptable for Senior Leadership?

1. Khakis
2. Sweatpants
3. Denim jeans
4. Athletic shorts
93 - Pick Answer Which item is NOT acceptable for Senior Leadership?

1. Chinos
2. Dress shoes
3. Blazer
4. Denim garments
94 - Pick Answer Athletic shoes for Senior Leadership are:

1. Preferred
2. Required
3. Not acceptable
4. Recommended
95 - Pick Answer The New Hire Vest may be worn for:

1. 30 days
2. 60 days
3. One year
4. Two weeks
96 - Pick Answer The New Hire Vest should be worn:

1. Unzipped
2. Untucked and zipped
3. Tucked in
4. Backwards
97 - Pick Answer The Core 4 includes:

1. Eye contact
2. Fast walking
3. Upselling
4. Memorization
98 - Pick Answer Which phrase is part of Core 4?

1. You’re welcome
2. No problem
3. My Pleasure
4. Have a good one
99 - Pick Answer At order taking, the order should be:

1. Sent to the kitchen first
2. Confirmed only if asked
3. Repeated in its entirety to the Guest
4. Printed immediately
100 - Pick Answer For Mobile Drive-Thru orders, Team Members confirm:

1. Entire order only
2. Payment method only
3. Vehicle description
4. Guest name and ask for additions
101 - Pick Answer A required 2nd Mile Service behavior is:

1. Singing
2. Warm Welcome
3. Reading the menu aloud
4. Offering coupons
102 - Pick Answer Guest names should be used:

1. Never
2. Once total
3. Only for catering
4. At least once during order taking and once at handoff
103 - Pick Answer HEARD stands for:

1. Hear, Empathize, Apologize, Resolve, Delight
2. Hear, Explain, Apologize, Report, Document
3. Help, Engage, Answer, Resolve, Deliver
4. Help, Empathize, Assist, Respond, Delight
104 - Pick Answer When Customers approach, Team Member conversations should:

1. Pause immediately
2. Move to the kitchen
3. Become quieter
4. Continue
105 - Pick Answer Guests should be asked for:

1. Their choice of condiments
2. Their occupation
3. Their address
4. Their favorite menu item
106 - Pick Answer Before payment is processed, the Guest should hear:

1. Survey invitation
2. Order total
3. Employee name
4. Restaurant history
107 - Pick Answer When a Guest presents a phone for scanning:

1. Scan it without taking possession of it
2. Set it on the counter
3. Take the phone
4. Ask them to read the number
108 - Pick Answer Team Members should avoid:

1. Using gloves
2. Smiling
3. Eye contact
4. Bare-hand contact with food
109 - Pick Answer Hot items should generally be bagged:

1. Separately from cold items
2. Without bags
3. With desserts
4. With cold items
110 - Pick Answer Staples should:

1. Be used on catering bags
2. Be used on Kids’ Meals
3. Be used on all delivery orders
4. Be avoided because they are a contamination risk
111 - Pick Answer A delayed order should be handled by:

1. Refusing service
2. Ignoring the Guest
3. Explaining the delay courteously
4. Offering no information
112 - Pick Answer At handoff, the Guest should be:

1. Thanked
2. Surveyed
3. Timed
4. Redirected
113 - Pick Answer A Kid’s Meal includes:

1. Entree, side, drink, and premium
2. Entree only
3. Entree and fries only
4. Entree and drink only
114 - Pick Answer A Family Style Meal includes:

1. Entree, sides, and treats
2. Sides only
3. Desserts only
4. Only nuggets
115 - Pick Answer If a caller must be placed on hold:

1. Transfer them automatically
2. Hang up and call back
3. Place them on hold immediately
4. Explain why and ask permission
116 - Pick Answer Phone conversations should end with:

1. A sales pitch
2. A thank you and appropriate closing
3. Goodbye only
4. Silence
117 - Pick Answer Condiments used in the restaurant must be:

1. Homemade
2. Purchased locally
3. Approved by Chick-fil-A and commercially produced
4. Guest supplied
118 - Pick Answer Condiments should be rotated using:

1. FIFO
2. Random placement
3. LIFO
4. Alphabetical order
119 - Pick Answer For Licensed Restaurants, Customers should spend no more than:

1. 1 minute
2. 15 seconds
3. 30 seconds at the front of the queue before an order point is available
4. 2 minutes
120 - Pick Answer The Licensed Restaurant queue standard is called:

1. Hospitality Metric
2. Drive-Thru Goal
3. Queue Departure Rate Standard
4. Core 4 Standard

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Chick-fil-A Appearance & Service Standards Quiz

Slides (120)

1 - Pick Answer Why do Team Members play a critical role in Chick-fil-A’s brand?

2 - Pick Answer The Appearance & Apparel Standards are:

3 - Pick Answer Which facial hair style is permitted?

4 - Pick Answer Which item is acceptable for Senior Leadership?

5 - Pick Answer Operators may create policies that are:

6 - Pick Answer Team Members must follow:

7 - Pick Answer If local law conflicts with the standards, Team Members follow:

8 - Pick Answer A Team Member may request an accommodation because of:

9 - Pick Answer Who may officially speak on behalf of Chick-fil-A?

10 - Pick Answer Uniforms may NOT be used as a platform for:

11 - Pick Answer When expressing personal opinions while identified as a Team Member, those opinions must be:

12 - Pick Answer Chick-fil-A logos may not be used for:

13 - Pick Answer Team Members at franchised locations are employees of:

14 - Pick Answer The standards support Chick-fil-A’s strategy of:

15 - Pick Answer Team Members represent the Chick-fil-A brand:

16 - Pick Answer Rings are limited to:

17 - Pick Answer When rings are worn in food prep areas:

18 - Pick Answer Necklaces must be:

19 - Pick Answer Bracelets in food prep areas:

20 - Pick Answer Permitted earrings are:

21 - Pick Answer How many nostril piercings are permitted?

22 - Pick Answer Which facial piercing is permitted?

23 - Pick Answer Band-aids may be worn over piercings:

24 - Pick Answer Visible ear gauges are:

25 - Pick Answer Decorative dental grills:

26 - Pick Answer Wristwatches in food prep areas are:

27 - Pick Answer Smartwatches in food prep areas are:

28 - Pick Answer Headphones in the restaurant are:

29 - Pick Answer Team Members are expected to maintain:

30 - Pick Answer Perfume and cologne should be:

31 - Pick Answer False eyelashes are:

32 - Pick Answer Hair restraints are intended to:

33 - Pick Answer Hair that falls around the face must be:

34 - Pick Answer Hair accessories used for restraint may not contain:

35 - Pick Answer Which hairstyle is NOT permitted?

36 - Pick Answer Shaved words or logos in hair are:

37 - Pick Answer Hair color must be:

38 - Pick Answer Which hair color is NOT permitted?

39 - Pick Answer Maximum facial hair length is:

40 - Pick Answer Facial hair must be:

41 - Pick Answer A beard net is required when facial hair exceeds:

42 - Pick Answer Fingernails must:

43 - Pick Answer If nail polish is worn while handling food:

44 - Pick Answer False fingernails are:

45 - Pick Answer Fingernail gems are:

46 - Pick Answer Visible tattoos are prohibited on the:

47 - Pick Answer A visible tattoo containing profanity must be:

48 - Pick Answer Required uniform shirts must come from:

49 - Pick Answer Uniforms should be:

50 - Pick Answer Clothing that is excessively loose is prohibited because it may:

51 - Pick Answer Team Members should avoid touching:

52 - Pick Answer A Team Member may alter a uniform garment:

53 - Pick Answer Polo shirts must have at least:

54 - Pick Answer Most uniform shirts must be:

55 - Pick Answer Undershirts are:

56 - Pick Answer Undershirts may not have:

57 - Pick Answer Team Members must wear a Chick-fil-A nametag:

58 - Pick Answer Nametags are worn on the:

59 - Pick Answer The required nametag is:

60 - Pick Answer The first line of a nametag should display:

61 - Pick Answer Why are full last names generally not displayed?

62 - Pick Answer How many approved nametag additions may be worn at one time?

63 - Pick Answer Political pins on uniforms are:

64 - Pick Answer Buttons that advertise another business are:

65 - Pick Answer Nametags must follow Chick-fil-A Visual Identity Standards, including:

66 - Pick Answer Nametag text should be:

67 - Pick Answer Pants should be hemmed to:

68 - Pick Answer Cuffed pants are:

69 - Pick Answer Shorts may be worn by:

70 - Pick Answer When wearing shorts, Team Members must also wear:

71 - Pick Answer Shoes worn inside the restaurant must be:

72 - Pick Answer Restaurant shoes must have:

73 - Pick Answer Shoe uppers should be:

74 - Pick Answer Drive-Thru Team Members should wear:

75 - Pick Answer Shoe laces should be:

76 - Pick Answer If caps or visors are worn, they must be:

77 - Pick Answer Chef hats may be worn:

78 - Pick Answer Religious head coverings may be worn through: