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Importance of Writing off Accounts Correctly

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22 slides

Arlem Gomez

Determine appropriate flagging for account write-offs in October based on recourse stipulations, payment history, and progression status, while adhering to pre-write-off checklist requirements.

Slides (22)

1 - Freestyle
2 - Image Choice What part of writing an account off is the most trickiest to understand?

1. is this account w/o eligible?
2. what do i flag when writing off?
3. what steps do I need to complete in order to write off this account?
3 - Pick Answer Which of the following must be completed before considering an account for write-off (unless exceptions apply)?

1. Pull CBC and TLO
2. Pull Filebound and references
3. All of the above
4. ensure account is w/o eligible per client/DQ status cheat sheet
5. Ensure all numbers on the account have been called
4 - Pick Answer When can you skip all pre-write-off checklist steps when writing off an account?

1. If the account is balance ineligible
2. If the account has had recent contact
3. If the consumer has made at least one payment
4. If the consumer is a true Refusal to Pay
5. If the account has recourse
5 - Pick Answer What does ‘Full Recourse’ mean?

1. The client will never buy back the account
2. The client must buy back the account if uncollectible
3. The consumer must pay the balance in full
4. The account is automatically flagged CA at 120DQ
6 - Pick Answer Under ‘No Recourse’ stipulations, when is the account written off?

1. At 60DQ with code 20
2. At 90DQ with code 30
3. At 120DQ with code 10
4. At 150DQ with code 40
7 - Pick Answer If a consumer makes no payments under a ‘1 Pay Recourse’ stipulation, when is the account written off?

1. At 60DQ with code 20
2. At 90DQ with code 30
3. At 120DQ with code 10
4. At 150DQ with code 40
8 - Pick Answer If a consumer makes 2 payments under a ‘3 Pay Recourse’ stipulation, how is the account handled?

1. Written off at 90DQ with code 30
2. Held until 120DQ, then flagged 10
3. Immediately flagged CA
4. Not eligible for write-off
9 - Pick Answer If a consumer makes more than 6 payments under a ‘6 Pay Recourse’ stipulation, how is the account handled?

1. Written off at 90DQ with code 30
2. Client must replace with a new account
3. Held until 120DQ, then flagged 10
4. Written off at 60DQ with code 20
10 - Pick Answer At 120DQ, how are ‘No Recourse’ accounts flagged?

1. 30
2. 10
3. CA
4. LA
11 - Pick Answer At 120DQ, how are Medtronic accounts flagged?

1. CA
2. 30
3. 10
4. LA
12 - Pick Answer Where can you check to confirm if an account has recourse?

1. New client memo (stipulations/recourse section)
2. Write-off cheat sheet
3. Megasys (plan or client code indicators)
4. All of the above
13 - Pick Answer How can we determine if an account has recourse or not?

1. plan number
2. w/o cheat sheets in teams
3. 4 screen
4. 8 screen
5. FA.CRHM
6. FA.PAL
7. FA.COEM
8. A screen
14 - Leaderboard
15 - Pick Answer What should I flag this account if I were looking to write it off in October assuming FB pulled, Skip Done, and TLO #'s called?

1. Flag 10
2. Flag CA
3. Flag 30
4. Flag LA
16 - Pick Answer What should i flag this account as for write off in October if all progression is done?

1. Flag CA
2. Flag LP
3. Flag LO
4. Flag LA
5. not eligible for w/o yet
6. Flag GA
17 - Pick Answer What should i flag this account as for write off in October if all progression is done?

1. Flag LA
2. Flag 75
3. Flag YA
4. Flag CA
5. Flag 70
6. Not write off eligible
18 - Pick Answer What should i flag this account as for write off in October if all progression is done?

1. Flag 70
2. Flag 60
3. Flag KA
4. Flag 75
5. Flag 10
6. Flag 30
7. Not write off eligible yet
8. Flag CA
19 - Pick Answer What would I flag this account for write off if it on my desk in the month of October?

1. Flag 30
2. Flag 10
3. Flag CA
4. Flag LA
5. Flag 70
20 - Pick Answer What should I flag this account in the month of October when it is on my desk for write off?

1. Flag 30
2. Flag 10
3. Flag CA
4. Flag LA
5. not eligible for write off yet
21 - Pick Answer What would your flagging code be for this account for write off in October, assuming you just had a recent refusal and no progression needed?

1. flag 30
2. flag 60
3. flag 70
4. not write off eligible
5. flag 10
22 - Leaderboard Leaderboard

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Importance of Writing off Accounts Correctly

Slides (22)

1 - Freestyle

2 - Image Choice What part of writing an account off is the most trickiest to understand?

3 - Pick Answer Which of the following must be completed before considering an account for write-off (unless exceptions apply)?

4 - Pick Answer When can you skip all pre-write-off checklist steps when writing off an account?

5 - Pick Answer What does ‘Full Recourse’ mean?

6 - Pick Answer Under ‘No Recourse’ stipulations, when is the account written off?

7 - Pick Answer If a consumer makes no payments under a ‘1 Pay Recourse’ stipulation, when is the account written off?

8 - Pick Answer If a consumer makes 2 payments under a ‘3 Pay Recourse’ stipulation, how is the account handled?

9 - Pick Answer If a consumer makes more than 6 payments under a ‘6 Pay Recourse’ stipulation, how is the account handled?

10 - Pick Answer At 120DQ, how are ‘No Recourse’ accounts flagged?

11 - Pick Answer At 120DQ, how are Medtronic accounts flagged?

12 - Pick Answer Where can you check to confirm if an account has recourse?

13 - Pick Answer How can we determine if an account has recourse or not?

14 - Leaderboard

15 - Pick Answer What should I flag this account if I were looking to write it off in October assuming FB pulled, Skip Done, and TLO #'s called?

16 - Pick Answer What should i flag this account as for write off in October if all progression is done?

17 - Pick Answer What should i flag this account as for write off in October if all progression is done?

18 - Pick Answer What should i flag this account as for write off in October if all progression is done?

19 - Pick Answer What would I flag this account for write off if it on my desk in the month of October?

20 - Pick Answer What should I flag this account in the month of October when it is on my desk for write off?

21 - Pick Answer What would your flagging code be for this account for write off in October, assuming you just had a recent refusal and no progression needed?

22 - Leaderboard Leaderboard