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Mtn/Western Trivia 9/12/25

Get template

36 slides

Tish Peckman

NAC may reject packets with non-viable credit references. Various policies cover agreements, emblem sizes, and credit checks for account processing and inquiries.

Slides (36)

1 - Qrcode
2 - Freestyle
3 - Pick Answer Finish the Vision: "Driving organization success through" ...

1. Predictability & Fairness
2. Innovation and Continuous Improvement
3. Professionalism & Urgency
4 - Pick Answer If a customer requests to be on credit card terms, a credit check is still required

1. True
2. False
5 - Pick Answer True or False: If a customer has a passing credit score, we should never allow them to be processed with ZCC1 (autopay credit card) terms, even if they ask for it.

1. False
2. True
6 - Pick Answer If a rep submits a uniform opp with NO TRIM you should reach out for Rep for clarification before processing the packet

1. True
2. False
7 - Pick Answer If an account is with MDS longer than 48 hours in Customer Creation, which ticket would you submit?

1. CoE Ticket
2. MDS Escalation Request
3. Local Product Line add
8 - Leaderboard
9 - Pick Answer True or False: We can accept a screenshot of the PRD page in place of the full PRD?

1. True
2. False
10 - Pick Answer When is an MLA needed?

1. 3 sites being serviced by the same Cintas location
2. 2 sites being serviced by the same Cintas location
3. 2+ sites being serviced by different Cintas locations
11 - Pick Answer True or False: A private K-12 school would be processed by the Public Sector/Higher Education team.

1. True
2. False
12 - Pick Answer When in the process do you request routing for the first time?

1. Customer Creation
2. In Review
3. RDS
13 - Pick Answer When in the process do you put the opportunity on the location Install Calendar (tracker)?

1. Customer Creation
2. RDS
3. In Review
14 - Leaderboard
15 - Pick Answer True or False: An addendum must list the address on the package to be valid

1. True
2. False
16 - Pick Answer True or False: The credit card form should be attached to the opportunity

1. False
2. True
17 - Pick Answer What size of company emblem goes on Carhartt shirt?

1. BD
2. Any size the rep submits
3. BR
18 - Pick Answer What size name emblem goes with a BR company emblem?

1. BA
2. BK
3. BB
19 - Pick Answer True or False: Credit is needed for 202 National Voluntary account with an acceptance agreement.

1. True
2. False
20 - Leaderboard
21 - Pick Answer Should I reject an opportunity if the refill lines are missing or on the wrong frequency?

1. Yes
2. No
3. Maybe?
22 - Pick Answer Who orders emblems for new accounts?

1. Stockroom
2. Keying NAC
3. NAC Admin
23 - Pick Answer Match the agreement types

1. Agreement 1 - GPO
2. Agreement 3 - Local Agreement
3. Agreement 2 - MLA
24 - Pick Answer What does “Product not allowed” error indicate on a Solution Quotation?

1. Item is not on the MLA
2. Item is not a valid item number
3. Item is not available on the LPL
25 - Pick Answer Which policy covers New Business paperwork?

1. R-2111
2. S-3014
3. R-2100
26 - Leaderboard
27 - Pick Answer True or False: The customer signed an agreement electronically, but the rep signed it “wet” (ink or on their tablet). An audit trail is required.

1. True
2. False
28 - Pick Answer True or False: The rep can tie the package to a local agreement (A3) in Dynamics

1. False
2. True
29 - Pick Answer True or False: The Credit.net must match an address either on the agreement or in the site addendum to be usable?

1. False
2. True
30 - Pick Answer When adding Advantages to an account, which conditions need to be added?

1. ZICH, ZIMU, ZITR, ZIPD
2. ZPR0, ZIMU, ZITR, ZICH
3. ZSVC, ZICH ZIMU, ZITR
31 - Leaderboard
32 - Pick Answer True or False: Frequencies are not a valid reason for NAC to reject; SM or GM can reject for that reason.

1. False
2. True
33 - Pick Answer True or False: For uniform accounts, we should always download the wearer information from the solution quotation and attach it to the Ready to Install email?

1. True
2. False
34 - Pick Answer True or False: We should be comparing the OrderInfo file to the solution quotation before releasing on both FS and Uniform accounts.

1. True
2. False
35 - Pick Answer True or False: Once the opportunity is on the Install Calendar, we do not need to update it again until it's released to In-Service Accepted.

1. False
2. True
36 - Leaderboard Well Done!!

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Mtn/Western Trivia 9/12/25

Slides (36)

1 - Qrcode

2 - Freestyle

3 - Pick Answer Finish the Vision: "Driving organization success through" ...

4 - Pick Answer If a customer requests to be on credit card terms, a credit check is still required

5 - Pick Answer True or False: If a customer has a passing credit score, we should never allow them to be processed with ZCC1 (autopay credit card) terms, even if they ask for it.

6 - Pick Answer If a rep submits a uniform opp with NO TRIM you should reach out for Rep for clarification before processing the packet

7 - Pick Answer If an account is with MDS longer than 48 hours in Customer Creation, which ticket would you submit?

8 - Leaderboard

9 - Pick Answer True or False: We can accept a screenshot of the PRD page in place of the full PRD?

10 - Pick Answer When is an MLA needed?

11 - Pick Answer True or False: A private K-12 school would be processed by the Public Sector/Higher Education team.

12 - Pick Answer When in the process do you request routing for the first time?

13 - Pick Answer When in the process do you put the opportunity on the location Install Calendar (tracker)?

14 - Leaderboard

15 - Pick Answer True or False: An addendum must list the address on the package to be valid

16 - Pick Answer True or False: The credit card form should be attached to the opportunity

17 - Pick Answer What size of company emblem goes on Carhartt shirt?

18 - Pick Answer What size name emblem goes with a BR company emblem?

19 - Pick Answer True or False: Credit is needed for 202 National Voluntary account with an acceptance agreement.

20 - Leaderboard

21 - Pick Answer Should I reject an opportunity if the refill lines are missing or on the wrong frequency?

22 - Pick Answer Who orders emblems for new accounts?

23 - Pick Answer Match the agreement types

24 - Pick Answer What does “Product not allowed” error indicate on a Solution Quotation?

25 - Pick Answer Which policy covers New Business paperwork?

26 - Leaderboard

27 - Pick Answer True or False: The customer signed an agreement electronically, but the rep signed it “wet” (ink or on their tablet). An audit trail is required.

28 - Pick Answer True or False: The rep can tie the package to a local agreement (A3) in Dynamics

29 - Pick Answer True or False: The Credit.net must match an address either on the agreement or in the site addendum to be usable?

30 - Pick Answer When adding Advantages to an account, which conditions need to be added?

31 - Leaderboard

32 - Pick Answer True or False: Frequencies are not a valid reason for NAC to reject; SM or GM can reject for that reason.

33 - Pick Answer True or False: For uniform accounts, we should always download the wearer information from the solution quotation and attach it to the Ready to Install email?

34 - Pick Answer True or False: We should be comparing the OrderInfo file to the solution quotation before releasing on both FS and Uniform accounts.

35 - Pick Answer True or False: Once the opportunity is on the Install Calendar, we do not need to update it again until it's released to In-Service Accepted.

36 - Leaderboard Well Done!!